HR KPI Benchmarks

Madelin D
Tera Contributor

Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are. 

1 REPLY 1

Dennis Ford
Giga Guru

Here are our primary metrics for HR agents:  Inflow of cases (volume),  Cases closed, Customer Satisfaction Score (from case survey), % cases closed within SLA, First Time Resolve Rate (closed first time without rejected solution), Time to Close.