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HR Queues (Transfer queue)

Rkanodia
Tera Contributor

How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.
Also, only hr queues should be visible there, while currently all AWA queues are available to select.

1 REPLY 1

PraveenKumS2863
Tera Contributor

Did you got any solution for this to see only HR queue in this HR Chat and IT queue in IT chat. If you have solution please post it here?