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2 hours ago
Hello,
Can someone explain to us , in an HR templae : what does mean :
Due date calculation = 1 hour
when to send = 5
interval = 2
Thanks,
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2 hours ago
it's clearly explained in docs
When to send (days) -> means how many days before due date the 1st reminder should be sent
Interval (days) -> number of days between reminders, so when 1st reminder is sent and if you give 5 here then after 5 days another reminder will be sent
Due date -> how the due date will be calculated and set on HR Task so that the reminder is sent
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
it's clearly explained in docs
When to send (days) -> means how many days before due date the 1st reminder should be sent
Interval (days) -> number of days between reminders, so when 1st reminder is sent and if you give 5 here then after 5 days another reminder will be sent
Due date -> how the due date will be calculated and set on HR Task so that the reminder is sent
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
