HR template

yasserbouat
Tera Guru

Hello,

Can someone explain to us , in an HR templae : what does mean :

Due date calculation = 1 hour
when to send = 5
interval = 2

yasserbouat_0-1770047045540.png
Thanks,

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@yasserbouat 

it's clearly explained in docs

When to send (days) -> means how many days before due date the 1st reminder should be sent

Interval (days) -> number of days between reminders, so when 1st reminder is sent and if you give 5 here then after 5 days another reminder will be sent

Due date -> how the due date will be calculated and set on HR Task so that the reminder is sent

AnkurBawiskar_0-1770047994335.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron

@yasserbouat 

it's clearly explained in docs

When to send (days) -> means how many days before due date the 1st reminder should be sent

Interval (days) -> number of days between reminders, so when 1st reminder is sent and if you give 5 here then after 5 days another reminder will be sent

Due date -> how the due date will be calculated and set on HR Task so that the reminder is sent

AnkurBawiskar_0-1770047994335.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader