HRSD in Zurich: Smarter, AI-Powered, Experience-First
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yesterday
ServiceNow Zurich transforms HR Service Delivery (HRSD) into an AI-powered, experience-first platform. Think of it as upgrading HR from “paper-pusher” mode to “people superhero” mode—faster, smarter, and more intelligent.
What’s New vs Previous Releases:
Hiring Made Smart: Manager Hub, Applicant Center, and Recruiter Workspace centralize onboarding and requisition workflows. No more lost approvals or spreadsheet chaos.
Next-Level Employee Experience: AI case summarization, ramp-up plans, policy evaluation, and sentiment analysis automate repetitive tasks and improve response quality.
Growth & Mentoring: Guided growth conversations and multi-mentoring program support replace previous custom-built setups.
Alumni & Automation: Alumni Center streamlines offboarding and engagement, while Now Assist drafts resolutions and emails across multiple languages.
Example:
A new hire submits a benefits query. Previously, an agent spent 10–15 minutes digging through tickets and emails. With Zurich, Now Assist summarizes the case, suggests a resolution, and drafts an email reply, letting the agent respond in under a minute—without losing the personal touch.
Zurich isn’t just a release—it’s HRSD leveled up: smarter workflows, faster resolutions, and an experience-driven approach that empowers HR to focus on what really matters—people, not processes.
