HRSD not able to cases on HR agent workspace

komaladsul
Kilo Guru

3 weeks ago

Hi All,

I have created case and populated assignemnt group is ABC. When  i logged in as ABC group member the particluar case is not visible to group member as well and admin as well.

ABC group has HR agent(sn_hr_core.basic) role.

 

Please suggest any solution.

 

Thank you

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3 REPLIES 3

Ct111
Tera Sage

3 weeks ago

Add role sn_hr_core.case_reader or sn_hr_core.case_writer to ABC group members , along with the basic role.

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Ankur Bawiskar
Tera Patron
Tera Patron

3 weeks ago

@komaladsul 

did you check any HR COE Security policy or query business rule on that HR Case table is blocking the visibility?

Did you debug using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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surajnikam111
Tera Guru
Tera Guru

3 weeks ago

Hi @komaladsul ,

 

The sn_hr_core.basic role only gives limited access. You may need to assign sn_hr_core.case_reader or sn_hr_core.case_writer roles to the group members to view or edit cases.

Admins do not bypass HR ACLs unless they have HR-specific roles. Also, you can check case visibility settings

 

Thanks,

Suraj

 

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