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hrsd

JayaSreeSI
Giga Contributor

I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but I am not getting search variable which is a choice list i am only getting Single line text and multi line text variables only. So now how will i get the choice list fields also in search variable in record producer contextual search 

1 REPLY 1

Tanushree Maiti
Tera Sage

Please refer this links, see if it helps you:

 

https://www.servicenow.com/community/developer-forum/service-portal-contextual-search-not-working-pr....

 

https://www.servicenow.com/community/itsm-forum/contextual-search-configuration-for-searching-knowle...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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