Contextual Search Configuration for searching knowledge article.

Prerna9
Mega Contributor

‎02-09-2022 04:37 AM

I have configured contextual search for the catalog items' Short description field by creating entry in Record producer configuration. But instead of searching the entered keywords in Short description of knowledge article, it is searching the keywords in Article body. Attaching screenshot for reference. 

Please help me with the configuration.

Thanks in advance!!
find_real_file.png

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Community Alums
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‎02-09-2022 05:11 AM

Hi Prerna,

I hope you have configured in below way:

find_real_file.png

 

Try the following steps:

 

  • Navigate to Contextual Search > Record Producer Configuration table
  • Right-click on the "Record Producer" field label and select "Configure Dictionary".
  • Select the "Reference Specification" Form Section.
  • Take note that the Reference table currently set out of box is "Record Producer" (which is of course extended from sc_cat_item)
  • Set "Reference" to "Catalog Item". Then "Save" the Dictionary Entry (you could also go ahead and change the label to "Catalog Item" as well.
  • Now create a new "Record Producer Configuration" record for your Catalog Item and make sure that it has some kind of text variable you can select as the "Search Variable" and you are all set.

 

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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Community Alums
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In response to Community Alums

‎03-09-2022 03:06 AM

Hi Prerna,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

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