Hi,
I have created inbound action and it should create req and ritm and it should email target in email log record.
I have written code and it is creating req and ritm and it is not adding ritm to email target.
(function runAction(current, email, event) {
// Create REQ
var req = new GlideRecord("sc_request");
req.initialize();
req.short_description = "Device Unlock Request";
req.description = "Created from inbound email";
var reqSysId = req.insert();
// Create RITM
var ritm = new GlideRecord("sc_req_item");
ritm.initialize();
ritm.request = reqSysId;
ritm.cat_item = gs.getProperty("rh_device_unlock_request");
ritm.short_description = "Device Unlock Request - " + new GlideDate().getDisplayValue();
ritm.description = email.body_text;
ritm.priority = 3;
ritm.assignment_group = gs.getProperty(
"rh_tier_1_support_engineering",
"Tier 1 - Support Engineering"
);
ritm.insert();
})(current, email, event);
I have to create req and ritm and in email log record target should be added as ritm.
Can you please correct code to achieve that.
Regards,
Nivedita
