I have to add conference tag in incident.

[niveditakumari]

Hi, 

Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. 

Can anyone please help me how to add conference tag in incident. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

if you are referring to Tags feature and you want to add it via script, then check this link

create record into label and label_entry

Scripted Tags 

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[niveditakumari]

Hi @Ankur Bawiskar, 

Can we do using flow. 

Can you please confirm for that. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

you can

-> use "Create Record" flow action to create entry into label table

-> then use "Create Record" flow action to create entry into label_entry table and use the label sysId from previous step and incident sysId

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[niveditakumari]

Hi @Ankur Bawiskar, 

I have added screenshot for flow Can you please help me where I have to add action. 

Regards, 

Nivedita