Looking to determine whether the "Transfer to IT Incident" option can be configured for General Inquiry HR Cases that reside in the sn_hr_core_case table.
Currently, when using the Transfer Case functionality on a General Inquiry HR Case, the available transfer options appear to be limited to HRIT Operations Cases (sn_hr_core_case_operations). The "Transfer to IT Incident" option is not available.
Could you please clarify:
- Is transferring a General Inquiry HR Case (sn_hr_core_case) directly to an IT Incident supported out of the box?
- If not, can this option be configured or enabled through system configuration or customization?
- What controls or configurations determine which transfer targets are available under the Transfer Case functionality?
