I have to add conference tag in incident.

[niveditakumari]

Hi, 

Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. 

Can anyone please help me how to add conference tag in incident. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

I just shared how it can be done, you need to check where you wish to place that in flow.

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[niveditakumari]

Hi @Ankur Bawiskar, 

I have to check condition when assignment group changes from abc to xyz then add conference tag in incident. How to check that in flow. I don't see assignment group changes from in flow action. 

Can you please help me with that. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

when is your flow triggering?

Is it on Service Catalog trigger i.e. catalog item?

If yes then how will you know in this flow if INC changed from ABC group to XYZ group

You will have to handle this in separate flow on INC with proper filter conditions.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[niveditakumari]

Hi @Ankur Bawiskar, 

That flow is on incident table. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

what's the trigger condition?

if it's on update and if group is changing then you will know the previous and current value

use that to check and compare

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏