I have to add conference tag in incident.

[niveditakumari]

Hi, 

Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. 

Can anyone please help me how to add conference tag in incident. 

Regards, 

Nivedita 

[niveditakumari]

Hi @Ankur Bawiskar, 

I tried business rule and it is working as per code which is written in above article. 

I have added story conference tag in above code it is not adding conference tag as per story. 

Please see attached screenshot : 

Incident list community tag is added that is mentioned in above given link and after that have just changed with conference room tag it is not getting added see Test1111 incident. 

  

Code : 

(function executeRule(current, previous /*null when async*/) {

// Comma seperated list of Tags

var tagsArr = 'Conference Room Issue';

// Iterate thru the Array and create the Tags and Label Entries

tagsArr = tagsArr.split(',');

for(var i = 0; i < tagsArr.length; i++) {

var tagSysId = '';

var grTag = new GlideRecord('label');

grTag.addActiveQuery();

grTag.addQuery('name', tagsArr[i]);

grTag.addQuery('type', 'standard');

grTag.addQuery('viewable_by', '!=', 'me');

grTag._query();

if(grTag._next()) {

tagSysId = grTag.getUniqueValue();

} else {

grTag.initialize();

grTag.setValue('name', tagsArr[i]);

grTag.setValue('viewable_by', 'everyone');

grTag.insert();

tagSysId = grTag.getUniqueValue();

}

var grTagEntry = new GlideRecord('label_entry');

grTagEntry.initialize();

grTagEntry.setValue('label', grTag.getUniqueValue());

grTagEntry.setValue('table', current.getTableName());

grTagEntry.setValue('table_key', current.getUniqueValue());

grTagEntry.insert();

}

})(current, previous); 

Conference tag : 

Can you please help me to correct code to add conference tag in incident. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

entry into label_entry got created for your incident?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[niveditakumari]

Hi @Ankur Bawiskar, 

Entry into label_entry that not created for my incident. 

Can you please help me to correct that. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

if tag is getting created, then it should create entry into label_entry table

try to add this line in your script

        grTagEntry.setValue('title', 'Incident - ' + current.number);

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[niveditakumari]

Hi @Ankur Bawiskar, 

I have checked in label_entry table record has been created and first two record has been created for my testing. 

it is not adding conference tag in incident list. 

Can you please help me to add conference tag. 

Regards, 

Nivedita