I have to add conference tag in incident.

[niveditakumari]

Hi, 

Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. 

Can anyone please help me how to add conference tag in incident. 

Regards, 

Nivedita 

[niveditakumari]

Hi @Ankur Bawiskar, 

I have added flow action create record to create entry in label table and what should I add here and have created flow action create record to create entry in label_entry table and what should I add here. 

Can you please confirm for that. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

seems you missed to add screenshots

[niveditakumari]

Hi @Ankur Bawiskar, 

Please find attached screenshot : 

1. I have to ask how to check previous assignment group was abc and current assignment group is xyz. 

2. I have added flow action create record and selected table as label what needs to be done next. 

 

3. I have added flow action as create record and selected table as label_entry what needs to be done next to create tag to that incident when that incident assignment group changes from abc to xyz. 

 

Can you please confirm for above point. 

Regards, 

Nivedita 

[niveditakumari]

Hi @Ankur Bawiskar, 

I have added screenshot Can you please check and help me with that. 

Regards, 

Nivedita 

[Ankur Bawiskar]

@niveditakumari 

you can know the current group value, to get previous value check this link which has approach

How to get previous values using Flow Designer 

Working with Previous/Current values in Flow Designer 

Then when you use "Create Record" flow action set the fields with the value you want

For "label_entry" you can set the label field with label you created in previous step, set table sysId with INC -> SysId

I believe I have given enough guidance for your original question and subsequent questions

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