Implementing ACLs to manage access for different law firms within a single ServiceNow instance

[Mansor2]

Hello,

We are working on a law firm where one business unit does see the other, such as Incident, Problem, reports etc...

We proposed ACL, how can ACL be designed to regulate business units -specific or Persona-Specific views on both Platform and the Service Portal.

What would be the approach & best practices to have a structured Access Control List and standardized naming convention for Role Groups & Support Groups to aid operations & maintenance.

Please share experience and a docs link to help understand more. 

Please help with docs link, preferably the most appropriate to match the scenario. 

Regards

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