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Resolved! Email image filtering properties - Ignore email Signature Images

Hey SN Comm! I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties I also found a couple of community posts where others have wanted ...

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Resolved! PDF Fillable fom

i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?

paradise624 by Tera Contributor
  • 2622 Views
  • 12 replies
  • 0 helpfuls

Knowledge Blocks not found after clicking "Add Blocks"

When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...

Diane23 by Kilo Contributor
  • 1804 Views
  • 6 replies
  • 1 helpfuls

SLA and HR Tasks

Hi All, I need to run a SLA on an HR Task, Is this possible?  I need to run the SLA when the HR Task starts and when the HR Task is closed. 

paradise624 by Tera Contributor
  • 2882 Views
  • 13 replies
  • 1 helpfuls

Access rights in HRSD

We are working with the access right structure for Case Mgmt in HRSD. As I understand it, out of the box all HR Professionals (users with the sn_hr_core.basic role) can read and write all cases. Is that correct?Do you have examples on other types of ...

Tomas Westin by Tera Contributor
  • 2935 Views
  • 6 replies
  • 2 helpfuls

Resolved! Inbound emails from someone NOT apart of the HR Case

Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...

Resolved! Create HR Profiles for a set of users?

Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...

Resolved! Multi-row variable set stopping form submission on portal only

Important note: I am able to submit the record producer (RP) in native with the mutli-row variable set (MRVS) with expected results. I have a RP that was working fine on the HR portal without the MRVS, but as soon as I added the MRVS when I click the...

leahdany by Giga Guru
  • 3626 Views
  • 6 replies
  • 2 helpfuls

Resolved! Adding Users (Sys) to Watchlist on Inbound Action

Hi I am using Kingston and have tried a number of different scripts but none seem to work. For NEW Email in (HR) I need an action that puts all of the CC people into the Watchlist Automatically, the only one so far that seems to work only adds their ...

Paul_Allen by Kilo Contributor
  • 3049 Views
  • 8 replies
  • 1 helpfuls

Resolved! How / where are HR Case workflows triggered?

Sorry if this is a silly/elementary question, but I cannot for the life of me find how/where workflows are triggered for HR cases. I made a copy of one the HR Service workflows & made my changes. I can't find where to update the associated workflow. ...

Resolved! human resouce: lifecycle event acitivity

Hey, I'm using the lifecycle event suite in Kingston version. I created a fulfiller activity configured as follow:   the referenced template is configured as a 'submit a catalog item' hr task type. I want the catalog item variable to be populated wi...

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Michal28 by Tera Contributor
  • 1720 Views
  • 2 replies
  • 4 helpfuls

Resolved! Configure Knowledge Results

Hello Everyone, I wanted to get more info on the contextual table configuration "Knowledge Results" that is being displayed on the HR Case forms. The results are being displayed by taking into an account of the keywords in short description. For exam...

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sid23 by Mega Contributor
  • 1758 Views
  • 5 replies
  • 0 helpfuls