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Resolved! Generate a PDF from a document template (HTML)

Hi all, I'm trying to generate an HR document template from a UI action using the instructions on the documentation site. The documentation states that a UI action can be used to generate the PDF. However, I can't find any real examples of where this...

Resolved! SLA Definition: To which User field is Callers Timezone pointing?

If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".On HR we have 3 User fields: Openedy By, Opened For, Subject Person. Whose timezone will be used on the SLA option "The callers timezone"...

Niclas by Giga Guru
  • 1705 Views
  • 5 replies
  • 6 helpfuls

Resolved! Disable creating HR CASE for external users

When clicking on "Create New Case" Opens a page and shows an option for "Skip verification for external individuals or anonymous employees" Is there a way to disable this as we do not cater to such functionality and would unnecessarily add to the com...

Pooja Singh3 by Tera Contributor
  • 1340 Views
  • 2 replies
  • 2 helpfuls

Resolved! Why Do Knowledge Article Attachments Only Download as PDF?

When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF. For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article rec...

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Make reference fields pop-up read-only on HR Service Portal.

On the HR Service Portal reference fields pop-ups are not read-only. I read another thread where the answer was to create an ACL on that table, but if the client doesn't want to do that is there any other way to make the pop-up read-only? My example ...

leahdany by Giga Guru
  • 2025 Views
  • 5 replies
  • 3 helpfuls

Resolved! Hiding HR Services from Section

Hey SN Comm! I want to try something I believe is doable through client script but need some help with it. I have 3 HR Services that are specific to Employee Relations Cases ER ReportER AdministrativeER Union Grievance Both 2 and 3, need to be availa...

HRSD- PDF esign Font/Size Properties

Hi All, We are using the PDF e-sign process in HRSD case management application where the employee can e-sign the PDF in ESC side. When we upgraded to Paris we noted that the font appearing after the employee has e-signed is different from Orlando an...