ESC Background image banner dimensions
Hello Everyone, are there default dimensions for the background image of a banner on the ESC Portal? I would like to change it in my instance and need preferred dimensions. Thank you
Forum Posts
How to generate a Landscape PDF
I have a requirement with my client to develop a custom PDF, processing data derived from a catalog request. However, I am having trouble setting the PDF to landscape. I've utilised the GeneralFormAPI script includes and there's even a reference to s...
Cannot see cases in portal that non HR employee creates from an HR Catalog item
In the Employee Service Center Portal, when a non HR employee (no roles), goes into the portal and goes to catalog and creates an HR Case from the catalog, the case does not appear in hrm_ticket_page and does not appear in Request page. I created a ...
Flow designer IF condition evaluated to FALSE even though it is TRUE
Hello, I have designed this flow and it worked perfectly before. but now, the IF condition is not working correctly. Event though the IF condition if true, it is evaluated false. Could someone help me? The IF condition is to check if the trigger Tota...
Resolved! Unique Key Violation Detected by Database
Hey SN Comm Team, I am all of a sudden getting the following error: I received this after I made a change to the following BR: **Newest code commented out for now when trying to figure this out** (function executeRule(current, previous /*null when ...
How to create survey link
Hi All, I want to know how can we create a survey link for HR Cases and send it along HR case closure email notification. I do not want any separate email to be sent for surveys. I am new to Servicenow, The link should also be valid for only 30 days...
Resolved! Restricted Caller Access Privileges become Invalidated
Hi, We're setting up restricted caller access privs to allow inbound actions to select the appropriate HR Service for creation of HR Core Cases (and COE cases). I've set up the restricted caller access privilege by setting the access to 'Allowed'. ...
Resolved! Creating a Case via Inbound Action
Hi, We're in the middle of implementing HRSD. We are creating inbound actions for several of our groups. If I create an inbound action, set it up for a specific COE table, directly assign the HR_Service and specific assignment group, am I by-passin...
Is the Delegate functionality in HR Profile, carry across modules?
In the HR Profile an employee can identify a delegate. Does this functionality cross platforms, i.e. to ITSM where the delegate would also be applied?
Announcement Widget like a carousel slide
Announcement Widget like a carousel slide I am new to portal, the requirement given is to make announcement look like a carousel. Please help me. Thanks in advance
If the Workflow editor is not utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
If the Workflow editor is not utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
Resolved! How can I get HR Admin access to developer instance
I am trying to access HR Service Delivery in developer instance. I see that the ADMIN user-id doesn't have access to it and HR Admin user Id doesn't work in the instance. Can someone help me how I can access the service or get HR Admin rights? Thank ...
Need help on removing serach bar
Hello All, I want to remove search bar from header of Employee service portal and want to put it below welcoming page.I have attached the image as well for better understanding where I want to have my search bar.
Difference between HR Enterprise Lifecycle events and "Normal" lifecycle events Plugin
Hi Folks, I have read that the Lifecycle event in the basic subscription model cannot create tasks for other departments but HR. But it seems that it is possible to create a task for IT from the Lifecycle event. Did I get it right that I can crea...
Proper way to end a stalled Workday HR Integration/job tracker
About once or twice each month, we have a Workday data import hang (due to Workday maintenance). When this happens, the job tracker that shows the status of the running Workday import continues to stay active and appears to continue running. There ar...
