Instance not waking from hibernation

[Sai vsk]

My instanmce is not waking from hibernation, Please help.

dev189433

[AndersBGS]

Hi @Sai vsk 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should automatically come online again after some time
2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.

[Ehab Pilloor]

Hi @Sai vsk,

ServiceNow doesnt provide support for PDIs. You need to wait until your PDI is back online or release it and get a new instance. It is always recommended to keep a backup of your work in PDI and store in repositories in case these issues occur.

Regards,

Ehab Pilloor

[SD_Chandan]

Hi @Sai vsk ,

Here are some points to consider:

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.