Estimated Time to Resolution HR Case

[vikas pratap Si]

I want system will calculate and display the ETTR in the HR Case list view if selected as an option

[Mark Manders]

You will need to provide more information. How are you calculating? Do you have anything AI related installed on your instance? Without anything more than just this, the answer is very simple: calculate it and put it in a field on the table and display it.

[vikas pratap Si]

We need to use AI so that this process happens automatically. I have a document related to it, but it's not working properly. I'm attaching it for your review.
https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-r...

[Mark Manders]

What is working and what isn't working? 'Not working properly' suggests that it is working to some level.

[vikas pratap Si]

Estimated Time to Resolve an HR case Template option is not coming in the  Create New from Templates( All > Predictive Intelligence Workbench > Use Cases > Create New from Templates)