Is it possible to create a different HR case from a single form?

[Rain Vaine]

Hello experts,

Is it possible to create a single form that you can use to apply a different HR case?
The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create a case on a selected HR service.
When I checked on record producers, there is a need to select a table. When choosing a catalog item, there is no need to select a table but upon creation, it will create request item and ritm.
Do you have any idea on how to execute this?
I understand that the OOTB behavior is that an HR case is created in portal using the record producer but as i've said since one record producer is tied up to a single table, it seems it is not possible to select a different case.
Or do I need to create a custom widget?

Regards,
Vaine

[Ankur Bawiskar]

@Rain Vaine 

I will recommend better to stick to OOTB process as there are lot of things when it comes to different HR services and HR case tables

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[Rain Vaine]

Hello,

I am able to achieve this by creating a record producer that is being saved in the HR case table itself. For the HR services, I just used the "Map to field" check box in the record producer variable to map the selected HR service in the record producer form to the HR services field in the HR case.
Same with the description field, I also used "Map to field" to map the description to short description field of the HR case record.

Currently just checking on the possible implications of this method, but so far I haven't seen any potential side effects.
Regards,
Vaine

[Ankur Bawiskar]

@Rain Vaine 

yes that's possible what you did

But OOTB each HR Service has it's own HR Case table and has some HR COE Security Policy

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Rain Vaine ,

It is possible.

Refer this:Defining HR Services: When should an HR Service actually be multiple services?

Check complex Record Producer part - "based on the answers (against variable)that the user provides (showing/hiding fields based on user responses), it might be a sign that you need to break down the service into multiple, simpler HR Services."