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Is it possible to create a different HR case from a single form?

Rain Vaine
Kilo Sage

Hello experts,

Is it possible to create a single form that you can use to apply a different HR case?
The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create a case on a selected HR service.
When I checked on record producers, there is a need to select a table. When choosing a catalog item, there is no need to select a table but upon creation, it will create request item and ritm.
Do you have any idea on how to execute this?
I understand that the OOTB behavior is that an HR case is created in portal using the record producer but as i've said since one record producer is tied up to a single table, it seems it is not possible to select a different case.
Or do I need to create a custom widget?

Regards,
Vaine

6 REPLIES 6

Tanushree Maiti
Kilo Patron

Hi @Rain Vaine ,

It is possible.

Refer this:Defining HR Services: When should an HR Service actually be multiple services?

 

Check complex Record Producer part - "based on the answers (against variable)that the user provides (showing/hiding fields based on user responses), it might be a sign that you need to break down the service into multiple, simpler HR Services."

 

 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hello,

I think it is different from what I am looking for. They want to be able to select a different COE in a single form and be able to submit a request.

Is it possible?

Regards,
Vaine