Issue with form layout on cloned Employee Center

[Monica_2411]

Hi everyone, for the purpose of a demo, I have cloned the Employee Center. I have developed a record producer which when I'm trying to view on the cloned portal shows in the native view rather than as a form. I do not see any issue in the portal cloning too. Can anyone help me with this please?

[Max Dore]

Is the record producer tied to a Topic on the Taxonomy as a Connected Content?

Are there any User Criteria that would prevent you from accessing it?

[JamesEcoStratus]

Hello, judging from your question, it appears you're encountering a situation where a record producer within your duplicated Employee Center portal is being shown in its native view instead of as a form.

While I can't provide a precise diagnosis or fix with the details provided, I would suggest following these steps to address this issue. It can indeed be frustrating, but there are several steps available to help you troubleshoot and rectify the problem:

1. Check Portal Configuration:
• First, please make sure that you've correctly cloned the Employee Center portal, including any related components like widgets, templates, and stylesheets. Sometimes, missing or incorrect configurations during cloning can cause display issues.
2. Record Producer Configuration:
• Review the configuration of your record producer. Make sure you've associated it with the correct portal and catalog. Verify that the form view is selected as the default view for the record producer.
3. Catalog Item Form Settings:
• Check the catalog item associated with your record producer. Ensure that the form view is configured correctly within the catalog item settings. Also, make sure the catalog item is assigned to the cloned portal.
4. Permissions and ACLs:
• Confirm that the user or role you are using to access the cloned portal has the necessary permissions to view and use the record producer. Additionally, check the Access Control Lists (ACLs) associated with the record producer and related tables to ensure they are set up correctly.
5. Browser Cache:
• Sometimes, the browser cache can cause display issues. You can try accessing the cloned portal from an incognito or private browsing window to make sure there are any caching problems.
6. JavaScript Errors:
• Inspect the browser's developer console for any JavaScript errors that might be preventing the correct rendering of the form view. Fixing these errors can often resolve display problems.
7. ServiceNow Instance Logs:
• Check the ServiceNow instance logs for any errors or warnings related to the portal or the record producer. This can provide insights into what might be going wrong.
8. Test on Different Browsers:
• Try accessing the cloned portal and record producer on different web browsers to see if the issue is browser-specific.
9. Contact ServiceNow Support:
• If you're still unable to resolve the issue, it may be necessary to contact ServiceNow support for more in-depth assistance. They can provide specific guidance based on your environment and configuration.

By following these steps, you should be able to identify and resolve the issue with your record producer displaying in the native view rather than as a form on your cloned Employee Center portal.

Good Luck!

James @Ecostratus

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