We are using HRSD case and have recently rolled out the ER case COE module. When an ER case comes in, there are ACL's preventing non-ER team members from seeing the case. However, we often have to transfer the case outside of ER. We have discovered t...
Hi ALL,In our project some external team has implemented a functionality for the assignement group field..It works based on the topic category..But it was configured we cannot able to find..Can anyone has any idea how the Assignment group in the case...
I'm exhausted searching answer from google. but still did not get it resolved. Please confirm the screenshot.
How does the State of the HR Playbook Card get mapped from the table/record its rendering? We have a HR Playbook Card Configuration record, which we have confirmed is being applied to our target record since it is setting the Tagline at the top of th...
Hi All,In the org chart is showing all users of manager. My ask is that i should show only employees . We can find the status of a user by going to HR profile only to see if he is a employee or not .Please help meThanks in advance.
Hi all,I have a requirement to write a script on Relative Duration for SLAs where the conditions are -If 'Start Date' is:1. Before now plus 2 working days, set SLA breach to now plus 2 working days2. Between 2 to 20 inclusive working days from now, s...
Hi Team,I have to set the last day of the month in the due date field.For example, if I select the date "19-01-2024" then the due date field should be populated as "31-01-2024" and the date should be populated according to the user's time zone.I have...
Hi Team , Issue : Below error is being displayed when reading records from HR profile table even though cross priviledges is present and acl is present . How can i resolve this issue. Coss Scope priviledge with Global as scource scope is not allowed ...
In the mobile app, I have encountered a problem with the Group By Priority ListScreen. I've created this screen to display various contents based on priority, but regular users are unable to view the attributes at all. I'd like to inquire about the p...
Hello everyone, i've built the integration between Servicenow and Docusign in order to have digital signature for HR Documents. Now the issue that i'm facing is related to the fact that the document is attached on the HR Task, after attached it will ...
how to create two different body and having same condition in one notification using email scripts in service now.
I'm working on a new Employee Center page under the manager hub, but having a strange spacing issue. Screenshot 1 - an OOB page using the Manager Hub welcome container widget. Screenshot 2 - a new page using the same widget. Does anyone have experien...
We have added logic to our individual case forms in HR Workspace to capture a Preferred Callback Number. Further, we have logic that looks at five different fields from a mix of sys_user and hr_profile and pre-fills the field with the first non-blan...
Hello! Our HR has asked if it is possible to create an interactive employee handbook in ServiceNow. Has anyone created something like this with a knowledge base? I am attaching some examples. Any assistance is greatly appreciated. Thank you,James
Hi All,Due to vancouver upgrade we are seeing two reject buttons on the accepting resolution for my hr case .Is there any workaround solution on this or support articles regarding this. Thanks in advance