On the record producer we've mapped to field for LE case table. Then wrote a after insert business rule where im trying to map variable value from LE case table to HR profile table. (function executeRule(current, previous /*null when async*/) {var h...
Hello, I create a flow in flow designer but this is not triggering when case is created.Since we are in HR scope. I created a record producer(create new store) that will capture variables on the portal and create create a case on the HR case table ....
Hi Team, We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger conditio...
Hi All, I am seeking assistance with best practices for Knowledge Bases and view permissions. I am with a global company with several small regional offices. We have developed our knowledge bases based on having a Global KB, AMER, EMEA, and APAC. ...
I read this ServiceNow document -HR profile encrypted tax identification fields (servicenow.com) Social Security Number (SSN) field shall be in HR profile table. However, I don't see this SSN field in HR profile table. Can anyone tell me why?
Hi all, I have request to re order the completed tasks in service portal. i am try via to-dos configuration but i am not able to do it . do any one have any suggestions how to reorder the to-dos on the portal side ?
Hi All,I would like to create a new quick action (table quickactions_action) on Agent workspace chat to create incident and case (/create_incidnet or /case).These are not available by default.
I'm trying to create a report that starts at the HR task table and shows information from the Parent field on the form (which links to the case). Can't dotwalk from the HR task through the Parent field to the fields on the Parent form, so I would hav...
Hello, Looking for some guidance on reporting, specifically reporting on CSAT. We have created a dashboard for our executive team which includes CSAT scores. We'd like to make some updates to the reports, but need assistance. 1. Is there a way to inc...
Hi All, With the onboarding project we need the ability to kick off multiple Document Template per a lifecycle events. At this time, to utilize document templates you must select the Document Template (PDF Template/ Document Template) on the case ...
We use a record producer to originate requests to the Workforce Admin table[sn_hr_core_case_workforce_admin] for employee transfers.I am using the Multi-Row Variable Set to enter multiple employee information in it, but I would like to register the i...
Experts, I have gone through the documentation can someone tell me how to enable HRSD COEs: Benefits, Compensation, Ethics, Investigation Cases etc? If some additional plugins are required what are those to enable them. Thanks,MK
I am trying to change reopen HR case by inbound action i.e to change state from 'resolved' to 'work in progress' I am able to change the state from suspended to 'work in progress' by using same inbound action For changeing the state from Resolved to ...
when HR case is suspended for a specific date and when the date is coming because of the scheduled job its coming work in progress at the time mentioned in the scheduled job. because of that we are loosing SLA based on country. Instead of scheduled j...
If we have a case that was requested but not needed by a customer beyond the 15 business days (for example, a customer enters a request in November for a request to be run at year end), what would be the best practice so that the case doesn’t get can...