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Internal Support for HRSD

Hello, Looking to understand what kind of internal support other companies have for the implementation, maintenance, upgrades, and enhancements of the HRSD platform. --How many FTE's do you have working on HRSD, and what is your company size?--What i...

nknapek by Tera Contributor
  • 561 Views
  • 1 replies
  • 1 helpfuls

Flow designer

Hi All,I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?

kali by Tera Contributor
  • 257 Views
  • 1 replies
  • 1 helpfuls

Static translations

Hi All,Is there a possibility to create static translations in notifications without the use of dynamic translations . Thanks in advance

kali by Tera Contributor
  • 345 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hr Service field is not populating

Hr Service field is not populating when created from Record Producer. This is what I have in the script current.hr_service = gs.getProperty("sn_hr_er_case._Leave_SysID"); Can someone direct me as to what I'm doing wrong?

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HRSD Requirement template

Hi I am looking for HRSD Requirement template(sample Excel file) that can be shared with customer to capture initial requirement, Could you please share that. @Maik Skoddow @Mark Roethof @Gaurav Shirsat @ghaing  @tltoulson @Ankur Bawiskar @Chuck Toma...

Automated Test Framework Script

Hello everyone, I have a requirement in ATF where we are generating a HR case and under that we have several HR tasks like laptop selection and mobile selectionSince we are unable to navigate through these HR tasks within the Service portal, we need ...

Introduction Resources for EOT

Hello I have a chance to introduce how we are managing our onboarding process using ServiceNow and am preparing for the presentation. Could you please tell me any useful resources to show the overview of the Enterprise Onboarding and Transitions appl...

Resolved! Dashboards in Agent Workspace for HR Case Management

Hello, Is there any way to migrate dashboards/reports from the classic back-end platform view into Agent Workspace for HR Case Management? I would like to replicate some of the reports that users/admins have created. My issue is that users who click ...

jcmings by Mega Sage
  • 1654 Views
  • 5 replies
  • 3 helpfuls

Evaluate Union Membership in HR Criteria

According to the ServiceNow documentation you can use the Employee Union membership table to set HR Criteria. However, when I try and set the condition it will not let me due to Missing User Column. This table only references the HR profile. How do I...

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why parent field was empty when i create a HR task ?

Hi All,Basically when i want to create a HR task , on the form The parent field was showing empty , for that reason The HR task  was not added to parent case Please help me to resolve thisThanksDeepika

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Deepika61 by Tera Contributor
  • 611 Views
  • 4 replies
  • 0 helpfuls

Document Task state not editable

Hello, I am working on an onboarding process where I use the Document template application scope to have multiple people fill out the form. All of those are working fine, but when the document task is created and assigned to the users, and the parent...

mlamin by Tera Guru
  • 495 Views
  • 1 replies
  • 1 helpfuls