Need to show email notes in the activities section of case
Need to show email notes in the activities section of case. I have a screen shot that shows "No such parent record" can anyone help?
Forum Posts
Make additional comments/worknotes readonly on ready state of hr case
Hi All,Whenever a hr case is created , the state of the case is ready . When state of the case is ready the users should not post additional comments/worknotes in the backend of the case . Kindly suggest how can this be achieved. Thanks in advance.
Resolved! Unable to get CIS - HR voucher after completing HR Fundamentals, HR Implementation & Employee Center
Hi People, Please help me!! I've checked the ServiceNow Exam requirements for receiving the vouchers for HR. It stated to complete the following I've completed all three On-Demand trainings but couldn't receive the voucher. Can anyone let me know if ...
How to restrict Ui policy functionality to HR case form only?
Hi All,Actually i have a requirement that , Actually i have added some fields to the case form and as well to the case creation also, basically i need to make some fields mandatory on the HR case form only ,so i have written one ui policy , but due ...
HR Case Archive Rule
ServiceNow used to have the table hr_case and it is now deprecated and been replaced by sn_hr_core_case. Our team created hr_case archive rule before and now I'm trying to create an Archive Rule for sn_hr_core_case, but ServiceNow is not allowing it ...
Resolved! HRSD Form with onChange client script to clear out a field based on two other fields being null
I have a HRSD form with three fields first_name, last_name, user_name. I have an onChange client script on the first_name and last_name variables that will set the user_name field and this is working as expected. My issue is if a user deletes the dat...
When parent case state is closed incomplete child task state needs to closed incomplete
Hi All, Can anyone please help me on the below query, When parent (Life cycle event case) case state is closed incomplete child task state needs to closed incomplete.Please suggests me how to do the changes for this,Is there aby OOB configurations av...
Resolved! Awaiting Acceptance state trigger configuration
dear all!I would like to ask whether there is a way to control the number of case rejections?what I mean is that we have a requirement which says that once the case has been put to "Awaiting acceptance" status by clicking "Close Complete" the user al...
How to hide one field based on the user's Location?
Hi All,I have a requirement that basically i have one record producer, in that i have one variable set, in that , three fields, "subject person, leave type and period", , so my requirement was that the field 'leave type' was only visible , when the ...
Bulk Case User Segments Choose is empty
Hi.Does someone have an idea about why Bulk Case User Segments table is not being fulfilled?I already checked ACL and Script includes, which are ootb.Thanks.
Clone Request Restriction to Few items
Our client wants to use Request Clone functionality on Self Service portal, but wants to limit this functionality to limited catalog items only.Is there OOB functionality to restrict Cloning to only few items ?
Tickets Visible to all Assignment Groups - HRSD
Team,We have configured HRSD with multiple HR Services, e.g. Benefits, Complaints etc. Each service is managed by a specific (assignment) group. Due to privacy policy, we want logged tickets should be restricted to these specific groups. For exampl...
How to hide state based on HR service in hrm ticket page in employee center
Hi all, Whenever I transfer HR case, state should not be visible based on HR Service in hrm ticket page. I need transferred should not visible. Could someone share inputs. Thanks in advance.
Restrict users in user criteria
Hi,I was having user criteria named as test which is having role and also i was having 4 hr criteria. I need to restrict the users who belongs to the 4 hr criteria for the user criteria named as test
Solutions for appointment bookings (Room bookings)
Hello community!I'm looking for inspiration of possible approaches!My customer requests an upgrade of a Room Booking service. It's simply selecting a date and time of when they want this room to be booked etc. (Among few other details that are irrele...
