Issue with live agent chat transfer

SafuvanU
Tera Contributor

Hi Team,

 

In the agent chat , when we choose the 'Transfer to another agent' we are able to see the all available agents irrespective of the modules. I want to understand if there are any option where we can filter the options based on type of the user. for example just HR users for the HR agents. 

 

Please help me if there are any ways to achieve this. Thanks in advance !.

 

Thanks,

Safuvan.

0 REPLIES 0