We are brand new to our Service Center being live and for this upcoming Open Enrollment period (as we are still utilizing paper applications) plan to create a case based off all paperwork submissions as a way to track and follow up with everyone that...
Hi, how do you achieve encryption at rest for attachments used in HR Case Management Application? What are the pros and cons of it if we have to do it.
Hi,We have a related links "Add Task" on or HR Case form that allows us to create a task from within a case. There is a UI Action that controls this and I would like to copy some field values (short_description and description) from the case to the...
We went live with HR Service Management a few months back and set up an HR Service called "Benefits Enrollment". We have since decided that we want to break it out into three HR Services (Open Enrollment, Mid-Year Enrollment, & New Hire Enrollment). ...
Hi SN Community, I am developing with the new, scoped HR Service Management. The system property glide.entry.first.page.script is set to new SPEntryPage().getFirstPageURL(), as we would like non-roled users to be taken to the Service Portal upon logi...
When creating a new user how can I create an HR profile automatically?
Ive installed the HR application on my dev instance but I have found that only the System Admin account is able to see certain fields within the case management formFor example 'Opened for' and 'Assigned to'I assumed this must be role related so I ga...
Can I duplicate an HR case (only changing the 'Opened for' field) in the The Case Management menu ?
Anyone have any good examples of how they utilized the HR Services / fulfillment instruction in the HR Service Management? Ex: when did you use it, how did you use it. I'm new to this and trying to understand the best utilization.Thanks!
We have to configure SLA based on different timezones, so I guess for each and every timezone I have to create separate SLA.Please correct me.There is one more point we also have to configure Holiday calendar, so that SLA should not consider those ho...
I want to create the leave application for internal purpose as an exercise on ServiceNow. By using this Leave application people should able to send there leave request to their respective managers/Leads etc. Both ends should get automatic email noti...
I am currently trying to set up a customized state flow for specific HR Cases regarding ServiceNow changes. We want to have different phases (request review, business requirements, functional requirements, etc.) in which at each phase the assigned to...
Hello, Creating a new HR Catalog Item from within the Manage HR Catalog application fails. I'm trying to do this as admin. I'm not certain this has worked for us before. I'm a relative rookie-level SN admin. Steps:open Manage HR Catalog, click ...
Hello!I would like to send an email reminder 48 hours prior to the date specified in the activity_due field on the task table. How can I achieve this?Eg. Fire an event at 08:00 22/11/2016 if the activity_due field is set to 08:00 24/11/2016.Thank you...
