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Adding members of a group as a Collaborator for a case

Hi all,  I am looking to add members of a certain group to be added as collaborators for a particular HR Service. Is there an easier way to add a group of users to be the collaborators? OOB the only option is to add one user at a time to be a collabo...

shalini44 by Tera Expert
  • 1893 Views
  • 3 replies
  • 2 helpfuls

Resolved! Can we use global variable sets in different applications

Hi all,   Can we use global variable sets in different applications. I have to use certain variable sets whose application is global and I am creating a record producer in HR core application, so can I use the variable sets in global application in H...

rog by Giga Contributor
  • 1041 Views
  • 1 replies
  • 0 helpfuls

KB bulk import

Hi All, How can we import knowledge articles with attachments like pdf,jpg etc using bulk import (Excel file)? Regards, Aswathy

Aswathy2 by Tera Expert
  • 1800 Views
  • 4 replies
  • 0 helpfuls

Modify the HR case creation configuration

Hi All, Has anyone tried to modify the HR case creation configuration where they added a field and made it mandatory and associated it with HR Service and COE.   For example : Can I write a script to ensure when Topic Detail is selected, automaticall...

Linking Case and Task Templates in HR.

Does anyone know if you can link an HR Task template with an HR Case Template so that when you apply an hr case template, tasks automatically populate? Any help you can give is appreciated!

mccall by Kilo Contributor
  • 1890 Views
  • 4 replies
  • 4 helpfuls

Resolved! Background Script to update a field on HR Case Form

Hello SN Comm! I am in need of some help in writing a background script, in order to update a number of records for a specific field. Records: HR Case Table: sn_hr_core_case Field: u_cancellation_reason Reason needed: We have had to use the transfer ...

ServiceNow Integration w/ Liferay Portal

Our enterprise 'most favored' portal platform has historically been built within the Liferay portal product.  With ServiceNow being the relatively newcomer portal platform within our enterprise, we find ourselves in the midst of a debate as to how be...

Jeff41 by Kilo Explorer
  • 1502 Views
  • 2 replies
  • 1 helpfuls

Resolved! OOTB Method for populating the "Source" field on the HR Case form?

The Source (contact_type) field on the sn_hr_core_case form populates with values based upon the   How is this accomplished? A business rule, script, etc.?  OOTB "Self-Service" auto-populates into the field for cases created from the ESC/HR Portal/HR...

ericcrawford by ServiceNow Employee
  • 1493 Views
  • 2 replies
  • 0 helpfuls

Resolved! Transferring Work Notes from Case to Case

When we transfer a case, to change the HR Service, the work notes do not transfer over, but attachments do. Is there a way to have work notes, or anything else transfer over as well? 

User659146 by Tera Contributor
  • 2479 Views
  • 5 replies
  • 5 helpfuls

Scope change for end users

Hi All, We have HR application running in our system. There are dedicate people who handle HR PA. But they are having scoping issues as they cannot change their scope to Hr.core while creating indicators. Hence my question is can end users change the...

Shusovit by Mega Expert
  • 3481 Views
  • 5 replies
  • 3 helpfuls

Resolved! Changing UI Action 'Transfer Case'

Hello SN Comm, (Sandbox instance using Scoped Application for HR Case Management - Kingston) We have a UI Action called 'Transfer Case' which is OOB. When a Case comes in via email from the End User, it is created under General Inquiry Case (which is...

Subject person sees everything

Hello, Our users have asked us to let Subject Person be able to see their cases even when subject_person is different from opened_for. Right now subject_person can only see their case in the portal if they are both the opened_for and the subject_pers...

rocio2 by Tera Contributor
  • 1073 Views
  • 2 replies
  • 0 helpfuls