Hi All,
I have started working on a project for cust1 which has a child entity called cust2
The HRSD instance url is employeecenter.cust1.com
The self service IT instance url is cust1.service-now.com
From what I have typically seen the instance format is
<custname>.service-now.com
Here the domain itself is <custname>.com for the HRSD instance
And the IT self service url domain is the regular servicenow one.
It appears that both ITSM and HRSD are on separate instances and hence this difference is there.
But looks like they have unified the ITSM use for both cust1 and cust2 employees and same for HRSD
Can someone explain how this url is configured and what would happen if cust1 and cust 2 are separated as individual entities but under the same parent organization.
To my understanding only one instance url is supported by ServiceNow.
And this can be configured using custom urls but only 1 can be active at a time
