Resolved! Create a metric definition to count the duration from Awaiting acceptance to Closed complete
How to create a metric definition to count the duration from Awaiting acceptance to Closed complete of an HR case
Forum Posts
Resolved! report on what happens to Awaiting Acceptance cases
When a HR case is in State = Awaiting Acceptance, we have 5 scenarios like below:AcceptedRejectedTimed out by 5 business day workflow (case State = Closed Complete)Case in 'Awaiting Acceptance' is rejected then accepted once back in 'Awaiting Accepta...
How to send Notification based on the date on "record producer"
Hi All, I have a requirement where I want to send the notification before 2 weeks of the "expected target date" if the HR task called "Effective Date task" is incomplete, where "expected target date" is variable on record producer and "Effective Date...
How to send notification based on "effective date" which is variable in record producer on ESC opo
Hi Community, I have requirement, where notification has to be send based on the "expected date" and task completion state.where "expected date" is the variable in the record producer and the task name is "effective date task"For now we can consider ...
Flow Designer - adding a checklist to a HR Task form
Can someone please help me add a checklist to an HRTASK form using Flow Designer?I have referred to the following article, but it does not display well. https://www.servicenow.com/community/itsm-forum/flow-designer-adding-a-checklist-to-a-form/m-p/53...
Sending custom table data to SFTP in PDF and XML format
Hi, Is there any out of box feature to send custom table data(delta) to SFTP in PDF and XML format on daily basis.Can I use Flow Designer with "Generate PDF Document flow action" and SFTP step to achieve this. ThanksRaji
How to resolve this error "Read operation on table 'sn_hr_core_case_workforce_admin' from "global"
Hi All, How to resolve below errorRead operation on table 'sn_hr_core_case_workforce_admin' from scope 'Global' was denied because the source could not be found. Please contact the application admin.
Issue Auto resolution topic mapping error
Hello all, I'm trying to set up Issue Auto resolution for HRSD I'm getting an error message upon configuring the IAR for the HR case. "Your Auto-Resolution intents arent's accessible for topic mapping. Check that the prediction server is set up....
Email is not visible in compose email
Hi All, While configure the compose email in the "to " Section to select the user to send the email, it is configure via custom table in that all the users details are there. While checking with admin account all the user email id is visible but non...
Add content in Announcement in config HR Agent workspace.
Hi Community, I have to add content in announcement in confi HR agent workspace. I have gone through several community links{https://www.servicenow.com/community/csm-forum/show-announcement-in-agent-workspace/m-p/382646 } but I am stuck like how to a...
more action button on HR Porfile workspace
Hi, I would appreciate help on how to hide the more actions buttonon HR Profile using workspace.
Resolved! How to log in to external services from a link in ServiceNow without a password
We are creating an internal portal using ServiceNow.After logging into the internal portal, I would like to be able to log into the accounting service without having to type in my password when I follow the link to the accounting service in the porta...
Resolved! HRSD Record Producer text box cannot receive special characters
Hi all, I have a record producer that has 5 variables, all of them are "Multi Line Text". This variables are then populating the description of the respective HR Case.I'm facing an issue where, whenever an user types some special characters ("", <, >...
About the Impersonate feature?
1. In manager hub a manager can view his/her direct reports knowledge articles (does it use the impersonate feature? also does it use the user criteria or hr criteria or both)2. Isn't Impersonation mostly used by admins for testing and debugging? Is ...
