Hi AllmI am trying to integrate workday HR with ServiceNow. My objective is to pull HR Profiles from Workday using integration.What is the best way to do this REST or SOAP?When I try to get OAuth token from a SOAP Workday Client, I see a workday Log ...
I have activity on the lifecycle event for new hire to upload photo for user profile. How can I update user profile photo after activity completed. I tried having a flow that gets trigger after the HR task (photo activity) is completed which does the...
I added a indicator (styles) in HR Case but cannot see it in HR Agent Workspace. How do you use the same javascript config in Workspace to show a color indicator?
Hi All,There is requirement we don't want to select employee from "Employee" dropdown list for "IN" country from record producer. Put the condition wrt to employee's country from user's table & there is another country field from HR profile table. If...
I would like to provide option for HR Agent to open IT Incident from HR Case to allow for end to end case management between HR and IT. Has this been done by anyone.
I have a requirement for to mapped (Copy) related list when case is transferred from one HR service to another HR Service .I used business rule to complete this requirement all the related list that are mention in BR is copying correctly when case is...
I am looking for the benchmark for number of incident per FTE for L1, L2 and L3 support for application / enterprise application/ Infra support
Hi All, I am working on New Hire Onboarding and wanted to close the Parent case to close completed state , once all the child task( which can be HR Task + Request + SR request) , from all different tables get closed , then parent case should get aut...
Hello Is there a way to put "subject person" for specific 4-5 HR Services instead of "opened for" ?Please advise where I have to dig thx
Hello.We have a specific case and I wonder how I can debug ACL's Authentication is via SSO for users. ACL's are checking Impersonation - (system property ImpersonateCheck is set to true) so me as admin can't impersonate. This is because we need to im...
I am looking to grant my general HR population visibility to dashboards related to HR Cases and Interactions. I want to ensure that they can see the reports/dashboards but cannot drill into individual cases (unless it was opened by them or is a speci...
Hi, I am hoping someone could explain what the manager attached to a group can see or what functionality they have.I am unable to locate any documents confirming what that manager can see, currently within our groups we have managers assigned to a gr...
Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>". How/where is this value set? ...
Hi all, I've created an action to get Employee documents from DocuSign using envelope, I'm getting error as below. Also the Document I'm not seeing in output.Error: Cannot read property "length" from undefined,Detail: Cannot read property "length" fr...
Hi All,I want to create a report for HR cases, based in HR taxonomy, and sub topics and sub sub topics. I have checked in m2m_connected_content_list table. We do have mapping as developed/mentioned on the portal. I want to understand which catalog do...
