HR document template on HR case
Hi experts,1.We have requirement to attach document template on HR case.2. After attaching to case it should be sent on email notification to subject person.How can I achieve this?
Forum Posts
HR Task when submitted creates a new HR Case
Hello everyoneI am working on my PDI, trying the HR Tasks functionality.I have the following scenario: I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal W...
Agent Chat Query,want to create separate Chat Managers for separate queues
Hi All, Want to create separate chat managers for separate queues and they should see only the help requested for their respective queue, also they should be able to receive profanity filter notifications for their own chat queues and not others,Plea...
Field mapping to Who is covered and Beneficiaries
Hello, I'm trying to create a benefits enrollment service for our organization and to make it as automated as possible, so our HR Agents don't have to apply data manually. I've noticed that we have some tabs in HR Profiles, I mean mainly Who is Cover...
Facing issues in HR kowledge Categories
Hi,I am facing some issue in HR Knowledge Categories. 1. There are 13 categories are present in HR Knowledge base. as a admin I can see 13 categories. but I impersonated any one of the end user, they can see only limited categories..but they have acc...
Agent workspace not submitting the HR case
Hello I am unbale to submit a case in Agent workspace for HR case management. It is only in submitting state and not actually submitted
why HR tasks are not access by members of assignment group?
Hi All,Actually we have one main case table and few child tables to this, Actually for one of the table "Health" when we create a case it will assigned to group and if i create a task as admin , i should able to see, but when impersonate as group me...
I wanted to Update the Notification device primary email to the candidate
Hi All, Can anyone please help me on the below query please.for the candidate HR profile email and notification device primary email both are should be same.if HR profile email is changed notification device primary email should change.Written this s...
Variable fields prepopulate on case form when submitted
Hello, I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have. The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:Re...
Adding a user to the watchlist automatically
Hi All,Whenever a hr case is created and assigned to a particular assignment group , a user needs to be added in the watchlist automatically . Thanks in advance
why ui policy validation on date field not working on HR agent workspace?
Hi All,Actually we have one custom date field, it need to allow only past days , so i have created one ui policy on that, it working on the Backend case form, and i changed the view to workspace then also it works fine, but it not working on the HR a...
Resolved! How to add Subject person's manager to custom field once HR case created?
Hi all,Actually i have requirement that, basically we have few custom fields on the case form, on that there is one list collector field called " Involved User", so here once we create a case , then automatically "Subject person's " manager need to ...
Service Activity - Trigger Conditionally
Hey HR-Community, I was wondering if anyone of you has ever "customized" the flow that is used to create HR Tasks, Child Cases and Approvals for HR Services with the "Service Activity" Fulfillment Type so that they could also use "conditions"? I do r...
Resolved! New HR Case Creation from the Email sent to already Closed HR Case
Hello Experts, I have a requirement where in User is Sending Email for the already closed HR Case. Right now we have a Function where the reply is getting recorded as Comment in the Case. I need to implement the solution where in a new HR Case is g...
HR Task assign to manager if future manger is empty
Hi Team, HR task needs to assign a manager if the future manger is empty. If the future manger is not empty HR task needs to assign a future manger How to achieve it
