How to execute client script in Declarative Actions
We have "Transfer Case" Declarative action on "Agent workspace for HR Case Management". Want to make some fields mandatory while using "Transfer Case" Declarative action.
Forum Posts
Issue in Predictive Intelligence Classification model on sn_hr_core_case table
I have followed all steps of this below lab on my Company's demo instance( https://www.servicenow.com/community/hrsd-articles/predictive-intelligence-for-hr-auto-determination...)All plugins installed except 2 (Predictive Intelligence Workbench HRSD ...
Resolved! Using Javascript in sysparm_query
I have a requirement that I have use script in sysparm_query in Attachment API. But It is not working as expected(means not returning the correct results).The script include used. In background script it is working fine
Resolved! Notification: "HR Case Approval Rejected" is triggered by an event: "sn_hr_core.approval_rejected"
Related to HRSD: There is an OOTB notification: HR Case Approval Rejected - which is triggered by the event: sn_hr_core.approval_rejectedWhen I searched the event it says it is fired by workflow. So I searched the workflows and there is one relevant ...
Upload employee photos to AD from Servicenow
I am looking at a solution to upload photos from Servicenow to AD when an new employee is onboarded.The use case is as below,1. User uploads a photo via a catalog item as an attachment.2. On submit of the request, the photo is directly uploaded to th...
HRSD COE Question/HR Service
Good day! What is the best HRSD COE to use when users want to request ongoing things such as enhancements/changes/defects?Should I create a new HR Service for this?Maybe we can use the HRIT Operations COE?Which COE should be used for this? Any helpe...
Knowledge Articles
Hello, In the current ( Utah version) , there are some occurrences in which two knowledge articles are having the same numbers . how it can be avoided and what business rule we need to put
Resolved! How to translate HR pdf document templates?
Hi all, Could you please share how to translate HR pdf document templates? I couldn't find anything on the subject in the community.Thank you in advance
Need to get Target Record's sys_id while submitting a record producer
Hi team, We have a record producer named as Global Support, on submission which will create a HR Case. We have a requirement over there is to restrict the users to attach attachments more than 10 MB using the attachment clip icon while submitting the...
flow designer
Hi All,I created a flow in flow designer that whenever case is closed complete and additional comment is added in the case , a new case should be created . The case creation is working as expected. I modified the flow to copy two more additional fiel...
Incident got created from azure monitor but it got tagged in incident task
The incident was created from Azure monitor but it got tagged in the incident task and the incident task number field the incident number is coming
Center of Excellence Table
Good Morning, We recently activated a new HR COE to configure a new record producer service. Upon creation of the service we are running into a weird issue where the comments/work notes are not appearing and also security issues. The record producer ...
Inbound actions
Hi All,I have created an inbound action but in the body of the mail there is a embeeded link , is it possible to extract the link and populate it in a field.
Resolved! Job active checkbox needs to be checked in Job Record
Dear Friends, I have a request to create a User Profile, Human Resources Profile and Job Profile in ServiceNow Instance.During Job Record creation, I missed out to check "Job active" box. Now, I am unable to update the checkbox with Checked. Could yo...
Resolved! Report for Retired Knowledge Articles
We are trying to build a quick "report" or filter for our third party support team to be able to monitor when knowledge articles have been retired in the system. Is there an easy way to run a filter in the knowledge table that can show which articles...
