Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Hi All, If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
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why The HR agents are not able to see a few fields in Genie QA
If the manager of an employee changes after the HR Case is submitted, is there a way to automatically update all "opened for" HR Cases with the new manager? Are there any best practices for this? Thanks
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
Hi all, 1.As per the ask we are requested to show all users names in the single varibale..from users table and archive users table list and we want this variable type should be a list collector (End user will be creating request for multiple user for...
Hi,I have created a table in a scoped Application.How can I hide the "Delete"UI action in both form and list with out modifying Access controls?
Hi, we are facing an issue with reporting where users are saving the URL of an article (the URL ending with sys_kb_id=xxxxxxxx instead of the permalink that ends with sysparm_article=KBXXXX). This causes two records to be captured in the kb_use table...
Hello dear community, I'm in need of assistance. I am looking to implement a chatbot on the ServiceNow portal. While I'm aware that ServiceNow offers a chatbot solution, it comes with an additional cost. My goal is to find an opensource chatbot that ...
Hello, Community, I am trying to translate the checklist items to french on a HR task while the task assignee's language is French.Is there any way to implement that in servicenow ?
Hi All,While users copy a content which includes the images to the compose mail , before sending the mail everything is fine. When end users receive the mail there is space between the images and text written on the image is gone. Please help me on t...
When displaying the HR Lifecycle Events Case on the portal, there are rare instances where unintended information appears.I would like to explore ways to avoid this display if possible. However, I haven't been able to confirm what is actually being s...
