Landing Home page of HR Agent Workspace (Configurable)

Rkanodia
Tera Contributor

‎05-30-2024 03:53 AM

Hi,

On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. 

For Example as you see in below screenshot:

I have edited the report that shows "SLA AT RISK" and have excluded the cases where state is resolved, so the count shows 1 but besides it , it shows the details of 2 cases.

How can I edit that ? 

Rkanodia_0-1717066382884.png

 

 

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Mark Manders
Tera Patron

‎05-30-2024 05:06 AM

Have you changed the data resources for these cards? OOB they are only set to 'active = true', so no state conditions.

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Rkanodia
Tera Contributor
In response to Mark Manders

‎05-30-2024 05:24 AM

Yes, I have changed the data resources for these cards. Please see the below screenshot:

Rkanodia_0-1717071841482.pngRkanodia_1-1717071862902.pngRkanodia_2-1717071882921.png

 

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Mark Manders
Tera Patron
In response to Rkanodia

‎05-30-2024 05:59 AM

That's the change for the single score. I was talking about the data source for the cards. OOB that's the getLandingPageCards SLA data source

MarkManders_0-1717073962612.png

 

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Rkanodia
Tera Contributor
In response to Mark Manders

‎05-31-2024 03:32 AM

Hi @Mark Manders 

I haven't done any changes in the page that you have shown above. Could you please guide me how to do that ?

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