Landing Home page of HR Agent Workspace (Configurable)
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05-30-2024 03:53 AM
Hi,
On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports.
For Example as you see in below screenshot:
I have edited the report that shows "SLA AT RISK" and have excluded the cases where state is resolved, so the count shows 1 but besides it , it shows the details of 2 cases.
How can I edit that ?
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05-30-2024 05:06 AM
Have you changed the data resources for these cards? OOB they are only set to 'active = true', so no state conditions.
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Mark
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05-30-2024 05:24 AM
Yes, I have changed the data resources for these cards. Please see the below screenshot:
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05-30-2024 05:59 AM
That's the change for the single score. I was talking about the data source for the cards. OOB that's the getLandingPageCards SLA data source
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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05-31-2024 03:32 AM
I haven't done any changes in the page that you have shown above. Could you please guide me how to do that ?