Landing Home page of HR Agent Workspace (Configurable)

[Rkanodia]

Hi,

On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. 

For Example as you see in below screenshot:

I have edited the report that shows "SLA AT RISK" and have excluded the cases where state is resolved, so the count shows 1 but besides it , it shows the details of 2 cases.

How can I edit that ? 

[Mark Manders]

In that case you are using the OOB settings for those reports, which, as my screenshot shows, has no state conditions.

• Go to UI builder and open the HR Agent Workspace landing page you want to change this on in editor mode
• Depending on your ServiceNow version, you will find the 'data resources' somewhere on your left panel or left side bar
• Open the 'getLandingPageCards SLA' data resource and you will see the 'query' line with the query in there. If you are not sure on the syntax of the query, just select a list on the case table with the correct query and with right click on the conditions, choose 'copy query' and paste that on that line. It will apply the changes to the Carousel SLA.

[Rkanodia]

Hi @Mark Manders 
Unable to edit data resources, please help. Already created a duplicate of landing page.  

[svani]

Hi @Rkanodia ,

Are you able to achieve this, i am having same issue unable to change the query.

Thanks,

Svani

[SNhydrone]

Hi! I'm curious can we set HR agent workspace as the default landing page?