Manager Approval Not Visible in HR Case Activity Log

[iztgokul]

Hi Community,

We have an HR service that is used to assign roles to users. We configured a Flow Designer flow with two approval steps:

1. Manager approval
2. Group approval

Both approval steps are completed successfully. However, in the HR case Activity Log, only the approval message from the group approver is displayed. The manager’s approval message is not visible in the Activity Log. I have add the approval history in the journal field of the flow aswell.

Has anyone experienced this issue? Is there any configuration, system property, or Flow Designer setting that needs to be enabled for the manager approval to appear in the Activity Log?

[Anand__99]

Hi @iztgokul ,

How are your approving the requests for testing? Are you testing by impersonating the user?

When I tried approving the request using the admin account, it was not listed in the Activities. However, when I tested it through impersonation and with myself as the manager, the request was listed in the Activities.

Thanks

Anand

[iztgokul]

Hi @Anand__99 

I have tried with both the admin and as well as impersonating the user. Still, it's not showing in the activity stream.