My overall percentage is above 75% so i fail or pass in CIS HR?

[Muhammad Faizan]

recently i attended CIS HR test and i failed in this, my overall percentage is above 75% so anyone can tell me the passing criteria?

[Mark Roethof]

Hi there,

ServiceNow does not publish any passing rates. Their are rumours about the passing rate being 75% or 80%, but nothing that's confirmed by ServiceNow. And who knows, it might even be different for each type of exam.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Muhammad Faizan]

so can i create a case for this or not?

[Justin Miller1]

Hello Muhammed. I am the Manager of the Certification program. 

1. We do not display the score to anyone. 

2. I looked into your exact instance and you did not receive a 75%, but you were close to passing. I think with a little more study you should have no issues passing on another attempt. We do display the topic areas to focus on, so my suggestion is to use that to know which topic areas to study before you attempt the exam again. 

[Muhammad Faizan]

Hello Justin , thanks for reply can please tell the criteria of calculating percentage, so I can calculate my own Thanks