Need to block incident from creating based on subject line of the mail
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08-07-2025 05:34 AM
HI Community,
I have a requirement, whenever we receive a mail from noreply@domain.com from this mail id we need to create an incident same way we need to block the emails (stop creating incident) which are coming from noreply@domain.com id with subject line as
1. xxxxxxxxx
2.yyyyyyyy
3.zzzzzzzz
4.aaaaaaa
5.bbbbbb
so i created an inbound actions when i add one condition is works fine but when i add multiple or condition it is not working it is allowing mails with these subject line to create an incident.
I need to block creating an incident from mail id noreply@domain.com with subjects mentioned above.
conditions: with only one condition it works fine
multiple condition: but when i add 2 or more condition it is not working incidents are getting created
Note : reply to mail id is same only difference is the subject line
How can we achieve this
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08-07-2025 05:52 AM
Would you mind closing your earlier questions by marking appropriate response as correct?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader