HRSD: How to remove APN/APX A&P routing and security rules from HR Services?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
an hour ago
Hi Team -
can anyone please help me on this task .
where exactly i need to remove and what to to be added
please provide me tables names
Hi Community,
I have an HRSD requirement to remove the existing A&P routing and security rules for employees with employee class APN and APX.
The acceptance criteria says:
- APN/APX employees should be routed by department to the existing Employee Relations Consultant or Triage groups, similar to employees with CLS employee class.
- APN/APX requests should be visible to the entire Employee Relations team (ER – Employee Relations, group 592000).
- NEFR Appeals should continue routing to ER – AVP Mailbox for all employees.
- General ER Inquiry should continue routing to ER – Triage for all employees/persons not in the database.
Configuration I found
I found an Assignment Rule – ER Leadership Group on the sn_hr_er_case table.
The existing condition was:
Subject person.Department.ID is one of:
592000
593000
593001
OR Employee Class is APN
OR Employee Class is APX
AND Assignment group is empty
The rule assigns the case to:
ER - Leadership
I removed the APN and APX conditions from this Assignment Rule in DEV so that the rule now only uses the department conditions.
I also found:
HR Condition: ER Leadership
Employee class is APN
OR
Employee class is APXThis HR Condition is associated with:
HR Criteria: ER Leadership
and a related User Criteria: ER Leadership (HR Criteria).
My question
What is the correct approach to fulfill this requirement?
- Is removing APN/APX from the ER Leadership Assignment Rule the correct routing change?
- Should the ER Leadership HR Condition / HR Criteria / User Criteria also be deactivated or removed?
- Where should I look for the A&P security rule that currently restricts APN/APX case visibility?
- What is the recommended way to make APN/APX cases visible to the entire ER – Employee Relations group 592000 while preserving the NEFR and General ER Inquiry exceptions?
I want to make the change using the existing HRSD configuration rather than creating unnecessary Business Rules or scripts.
Thanks.
