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New Request Button on SOW Header is only going to search the catalog items we want the KB articles

naziyabegum
Tera Contributor

naziyabegum_0-1785364312697.png

When i Click on the New Request Button 

naziyabegum_1-1785364389497.png

 It is taking me Here Now on the Search Filter where it says Search Catalog, I should be able to see the Knowledge Articles 

Any Help would be appreciated, I tried all the possible ways of Doing it but nothing Worked for me. 

1 REPLY 1

Ankur Bawiskar
Tera Patron

@naziyabegum 

the button is for raising a new catalog request and not for accessing KB articles.

That's OOTB behavior

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader