Not able to update Opened for on HR case via business rule.

[GurdeepS5153540]

Hi Community,

We have a before insert business rule in place that sets Opened for same as Subject person value when the case is created using integration. It was working fine till few days back, but not it sets Created By value in Opened for field instead of Subject person value.

We tried different thing but all in vain, there's one strange thing if I set Collaborators along with Opened for, then BR starts working again. 

Any suggestions here will be appreciated.

Thanks.

[Ankur Bawiskar]

@GurdeepS5153540 

please share the BR script, config screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GurdeepS5153540]

Hi Ankur, 

Thanks for replying, but we are not using any script as of now, Its just in actions we set opened for and state value.
Colaborators is something we tried to make it work, but not sure why it is required.

[Wessel van Enk]

In which application scope did you create the BR?
It might be a Cross Application Access issue. 

Please make sure to create the BR in the same scope as the table.
For example, Global BR's might not always work in the HR Scope due to security. 

[GurdeepS5153540]

Its in the same scope, and the same BR was working till date but today if :

1. I just update "Opened For" and "State" -> It updates state and not the Opened For.

2. If I add another reference field "Collaborator" with some value, that time it updates both "Opened For" and "State".