Notification for accep\reject Hr Case

[KKrabbenhoft]

I am working in Tokyo. I noticed that once a user clicks on the link within the notification it takes the user to the "my requests service portal. However the Accept resolution (link) is not showing the (A) in the link as well as the (N)

 I have looked at 

The email script with no luck. I could use some guidance. See attached. 

[Community Alums]

Hi @KKrabbenhoft ,

Follow this thread : https://www.servicenow.com/community/hrsd-forum/how-to-know-hr-cases-reject-acceptance-by-users/m-p/...

[KKrabbenhoft]

Sandeep, 

Thank you for you response. I should have been more clear. I have a notification located in

sysevent_email_action.LIST. this notification. 

The notification prompts the ( Opened for) to. 

ACTION REQUIRED: Accept or Reject the Resolution for Your HR ServiceNow Case. 

The HTML message contains a link ${mail_script:[ms]hr_click_here_to_view_resolution_button}

When I impersonate a user > go to their service poral view; select (my requests) the A for accept resolution link (takes the user to the HR Case) is missing. I am unable to locate where this link is stored. See Image. 

[KKrabbenhoft]

We have reached out to HI Support on this issue. One of our developers did find that it may be a compatibility issue between service portal and ESC

[KKrabbenhoft]

If anyone has more to share on this issue it would be very helpful.