Unable to see table "sn_hr_ef_employee_document_upload" in sys_db_object list
I need to apply ACL for employee name field in "sn_hr_ef_employee_document_upload" but somehow I am not able see it or table is not existing in instance.
Forum Posts
hr agent workspace bell icon notification
Hi All,I want to notify the agents that a priority ticket has come , instead of email notification going we want something else like the bell icon , I want to know how to set the notification. please give me example how to do it . Please let me know ...
How to apply default rules or categories to all new delegates with Granular Delegates
Hello All, I am reaching out here to see if anybody out there has implemented additional functionality with Granular Delegates plugin. We are currently evolving our delegation process to restrict approvals and task assignments on certain types of acc...
Journey Accelerator Manager Templates
I'm working with Journeys and am testing the ability managers to create task templates. On the task template form, here is a share with field, but I can't find where the values entered here get stored. Any ideas?
Query related to KB article
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
Post-Xanadu Duplicate HR Case: Accept/Reject Completion notifications being sent
Is anyone else having this issue? Post Xanadu upgrade, the notification "HR Case: Accept/Reject Completion" is firing twice on case closure: once on the COE table (e.g., sn_hr_core_case_operations) and once on the core HR table (sn_hr_core_case).We ...
Resolved! Pop up message after opening a new ticket
Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...
How to create a HR Case with HR Service that has a record producer via scripts?
In a lifecycle event, we have an activity configured as an HR Task for user to submit a HR Service+Record Producer with 1 question. We just received a request from HR that if this task is not completed within 4 days, we need to auto close this task ...
Move Employee Document table record to Sys Attachment table
Dear All, Need to help in below, Would like to move the existing attachments uploaded in Employee Document (sn_hr_ef_employee_document) table to sys_attachment table using script. Please suggest me on this. Thank you Regards,Kirankumar
In the HR Agent Workspace view in the compose Tab who can only see particular coe can visible.where
Where it is Configured Compose activities and comments tab in particular coe can visible in HR agent Workspace.
Anyone implemented formal Response Template guidelines, governance, standards for template creation?
We have created an author instruction guide for creating response templates but were wondering if anyone put together a complete structure around creating and using these templates on a regional and global scale? We are now working on standardizing m...
HRSD:Employee Document management: Retention Policies: Default (indefinite)
Hello Team, I have requirement to keep retention period of policy as "Indefinite" and it should be applied to "All Countries All users" Once I've created Document type, default retention period will be created for that document type. This default ret...
Create incident UI action
I am not a developer by any means, and so I need help! I need to create a UI action on the HR case table, where users can create an incident. When I click the ui action, nothing happens. This is how it's currently configured. What am I doing wrong?
Create field on sn_hr_core_HRTaskTemplate table
Hi, I want to create fields on sn_hr_core_HRTaskTemplate table which will show when you click on "switch to new UI" button on sn_hr_core_template table.How can i achieve this.For eg - i created a choice field on sn_hr_core_template but its choice not...
UI page button is not working on HR case
HI All, We have an issue where in one of the HR agents is not able to create document tasks under HR case when a button(initiate document task(s)) on UI page is clicked, while the other hr agents are able to create the tasks. Could you please help on...