Forum Posts
Resolved! Servicenow HRSD Lifecycle Event
I want the activity set to get triggered based on the value of one of the fields on the parent case. I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...
Record Producer_HRSD > > where is the variable data stored
Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...
Resolved! Document Preview question about Generate / Regenerate regarding the use of multiple templates
Hello Community, My use case: I want to use the document preview and generate multiple attachments. However, when I try this, I am presented with the 'Regenerate' button, which overwrites the 1st attachment. Anyone know how this button decides to sho...
Resolved! advance reference qualifier
Hi team,I have a variable 'Employee' which is a reference type.If a manager is viewing form, the 'Employee' variable should show manager's reports and also manager nameIf an employee is viewing form and does not have any reports, 'Employee' variable ...
Case options 'Skip user acceptance' is not working
Hi experts,I have selected Skip Automatic User Acceptance State in case options.This HR service is present on HR workforce admin table but we agents can select the HR service on all tables.When case is closed, it is directly going to close complete ...
Conditional Lifecycle Event Activities
Hi all, I'm trying to build a Lifecycle Event which has numerous Activities which need to be created or not created based on conditions of the Lifecycle Event Case record itself. Example: LE Case created with a checkbox field on sn_hr_le_case. Based ...
Dependent field
Hi All,On hrsd case form based on hr service the choices on a custom field should dynamically change. I used the depended fields functionality. But it is not working as expected , i used hr service sys id and hr service value in the depended field bu...
Resolved! Flow Designer Trigger not being triggered correctly
Hello, I am working on a Flow for a HRSD Process. I have an lifecycle event which has an HR service configured to go through a process. The HR service is configured to just create a new Case and the Flow will take it from there. Once the case is crea...
Resolved! Auto-populate source field on hr case
I have a requirement where the Source field of the HR case should get auto-populated based on how it's getting created. For ex- if the case is being raised over voicemail then the source should auto-populate as phone. How can this be achieved? Thanks...
Best way to store attachments
Dear Experts,We are implementing Employee Onboarding in HRSD, as part of which there will be HR Tasks to collect employee details in the form of attachments for BGV and other purposes. Now there is a discussion on how the sys_attachment table holds t...
How can I create a dynamic look up record in data resource for UI builder?
Hi, Is there any way I can create a dynamic look up record for data resource in UI builder? Or any approach you can suggest how can i use a user data I open in HR case list and display its user data in at a glance? Please look screenshots. Here in 2n...
Portal Enhancements
HI All, On the ESC Portal on the widget Support resources (Topic widget) how can add the Search Configuration and any other filter's by options for example articles filter by counties if needed and also would like to add new filter by options. Can yo...
HR tasks are automatically assigned to the same person as the parent case
Hi Everyone,Can you please help me on the below query, when HR case is created its assigned to benefits assignment group once the HR case is created few HR tasks will created and assigned to benefits assignment group under the HR case.I want to a...
Prevent user from submitting new ticket if there is still an open ticket
How can I prevent a user from submitting a new HR Case via record producer , if there is still an open HR Case for for this user? So only 1 open HR Case per user per HR Service can be possible. So I need it for all the services whenever user clicks ...