Resolved! Edit Reports on the dashboards on home page of HR Agent Configurable Workspace
Hi I have to edit the reports associated with the dashboards which are there on home page of HR Agent Configurable workspace. Can someone help here:
Forum Posts
Resolved! KB articles to be visible in Related KB Articles widget under case creation page in esc portal
I want to make KB articles as visible in Related Knowledge Articles widget under the case creation page in esc portal. I had selected the correct source and target fields only but it's not getting changed and it's not reflecting as per expected.How i...
Color definition for value in SLA in UI BUILDER
hello experts, Is there an ability to set a suitable color for each value in SLA,which will be displayed in the graph(data visualization) after setting group by = SLA? Thanks in advancedTal
Resolved! How to remove/disable list categories from hr agent workspace
Hi i have to disable some list categories in agent workspace as highlighted in yellow belowi have navigated to all workspaces->hr->and inactivating those but those are not removing from list categoriesplease help to resolve the issue @Dr Atul G- LNG ...
Attachment note
Hi All, I have requirement to put a note in the section below on what are the file formats can be attached, file size limit , etc. Is it possible? or do you have any other suggestion where can I put the note. Note : This record is open in digital pr...
Resolved! Cancel Case Custom UI Action is requiring resolution code and also not saving the values
I have a custom 'Cancel Case' UI Action that needs to cancel a case. I am able to get it to send the confirmation message to cancel but there is a mandatory field that is needed to be entered before it will cancel. How can I set the value of the 'res...
Resolved! HR Profile reference field on HR Case form - sys_popup view not displaying properly
Hello, I am attempting to adjust the fields that are displayed to an agent when viewing an HR Case record and the "i" reference button is clicked for either the Opened For or Subject Person fields, which are both reference fields to the HR Profile ta...
Subflow throwing a com.glide.transform.transformer.exceptions.IncompleteStructureException error
Hi all, I am running into an intermittent issue while using the OOB Workday HR spoke for pulling worker data from Workday into ServiceNow. Occasionally one of the subflows that is triggering the action containing the request to Workday is throwing ...
Resolved! How to hide/disable email section from HR Agent Workspace (configurable)
I have requirement to hide/disable email section from activity stream, i already tried to disable email client but still it is showing in HR agent workspace. Anyone know to hide/disable this email section, or how to restrict it for limited people? ...
Get Parent HR Case Hr Service on to the Hr Task form view which is the child of HR Case
Hi All, I have a requirement where i need to cascade the hr service from HR Case(parent) to HR Task(child).I am trying from Form Layout where in the available section i have searched for Parent and expanded the field but still could not find the HR S...
Declarative action
Hi ,Can someone explain declarative action in servicenow ?Thanks in advance
Resolved! End user after creating HR case can not see the detail on ESC portal
hello team , After creating HR case ben end user below two information not visible to him.
Duration Display value from List View
Hi All,Have one requirement where business want to display duration value below Form view format in List view.Could you please suggest is it achievable or not? If yes, please mention the guidance over here. Duration value from Form view: List View:
Deleting HR Profiles: are there any caveats
We are planning to monitor and delete the users' HR profile records on a regular basis when they haven't logged in for the past twelve months. This is so we are compliant with the number of licenses purchased. Are there any caveats to deleting HR ...
Resolved! How do I map Record Producer Variables with HR case form fields?
I want to Map Record Producer variables with the HR case form fields for a particular HR service.
