Hi, I have renamed Topic detail and Topic category.Topic category name is showing as old value when it is selected in Topic detail/HR Service as a reference but I can see the new Name(renamed) by clicking on preview icon as shown in below image.. Ren...
I am not having luck creating a tag within HR Agent Workspace. I can choose from already created tags, but I can't newly create my own. I can do this in the classic platform, but not HR Agent Workspace. Anyone have any luck creating custom tags as ag...
What is the expected functionality of the reminders within the case? Example, I created a reminder on a case - was able to successfully title it and set a date/time and save it. Confirmed this displays in my list of "My Reminders" - however, I did no...
Hey SN Community! Is it possible to restrict case access for HR Agents based on their assignment group using a COE Security Policy?For example: Person A is apart of HR Tier 1. There are currently 4 HR Benefits Cases. One is assigned to HR Tier 1, so ...
Hi all,Using the Email client functionality in the HR case, I am sending an Email with an attachment. The email is received by the user with the attachment. But the attachment is not visible in the activity where as the same attachment is visible in ...
Hi!I want to hide the Tasks/To-dos' tab from Employee Center Pro based on the following condition: (See image below for reference): It hides that tab, IF the case has a parent case (the case that hides is a child case) Anyone know how to achieve this...
Two fields : Select Box : action : two choices (Extend , No extend). : Select Box :visible : two choices (Contract , No contract). If the user action field select (extend choice ) then visible field "No contract" should be visible an...
Hi All,I am scheduling a report of cases in excels format , I observed that sys_created_on date in excel sheet is different from the created time shown in the system . The time difference is one hour exactly . What is the reason for this and the defa...
I have a requirement where on a Submit Catalog Item Hr task type, the Employee has to add some details. If it is not filled for a certain time, that is 24hrs, the task should be closed incomplete and the fields should be submitted blank in the child ...
The new choice in "Roll" shall provide the system name value BI-Azure-AD(fxe-ece) and AAB (fnd-domain). The prodcut owner demands that such default values will not be hardcoded in client scripts(see BI fill FND_domain and fhx-ece on change of fhx-ac...
Hi All, We have a requirement where we are trying to view tickets updated by an individual at any point in the month. Currently, the 'updated by' function only shows who the last person the ticket has been updated by. Is there any other way to view t...
Hi ,Two fields : Type :Environment (cloud,gm,ga,ld,ps) : Multiple choiceType : Search by account (email,account owner,windows) : Multiple choice If the user selects search by account is "account owner" then it should be visible (cloud,gm,ga,ld,ps) in...
How to know HR cases REJECT Acceptance by users
Hello everyone,I am implementing Auto resolution for HR.I am getting below error. Also I have tested this for HR case, case is assigning to HR bot but not providing any recommendations. Also followed troubleshooting guide provided in below video Issu...
Hi All,I am studying ServiceNow portal . I came across themes. I can see that we can add CSS includes to the themes. I opened a stylesheet in the stylesheet there were lot of classes , how can i identify where this class belong to ? Thanks in advance...
