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Reporting on HR Survey

We have created a feedback survey to be sent out after the case is closed, however we are struggling with how to report off it. Right now, the survey completion gets sent to the HR Service Center Manager and the rep that closed the case. Does anyone ...

amandazeimet by Kilo Contributor
  • 2444 Views
  • 4 replies
  • 1 helpfuls

Resolved! ne hr agent workspace - hr task view

dears,i think this should be relatively easy, but i couldnt find a resolution to it. im using new agent workspace, and as an agent after creating new hr case, i need to create a new hr task associated with this. when i hit create new hr task, it open...

KubaS by Tera Contributor
  • 1083 Views
  • 4 replies
  • 1 helpfuls

Resolved! HR Task not visible to subject_person on ESC Portal

Hi I have HR case created from an HR Service . The HR Case has HR Tasks in it. Now when I view the case on ESC Portal impersonating as the subject_person, I cannot view the tasks under the case unless:1. Subject_person is added in watch-list for that...

Dorothy by Tera Contributor
  • 1275 Views
  • 5 replies
  • 4 helpfuls

Restart finished lifecycle activity set

In our onboarding lifecycle we have an activity set which sends a notification with some information to new hire a week before their start date. Now we have a requirement to re-send this notification if there is change in certain information on the H...

sivakaza by Tera Contributor
  • 490 Views
  • 1 replies
  • 0 helpfuls

Regex

Hi All,I am using regex to get a alphanumeric value from a string . The regex i  used is [A-Za-z0-9] . Please help me on this .Thanks in advance.

kali by Tera Contributor
  • 553 Views
  • 15 replies
  • 0 helpfuls

Resolved! Is there a way to merge two cases into one?

If we find that there are duplicate cases, we are just copying / pasting notes as needed from one case to another and then cancelling one of the cases. However, if there is a way to merge cases, that would be ideal.

AJ1 by Giga Contributor
  • 3972 Views
  • 4 replies
  • 1 helpfuls

imbound email notification using flow designer

HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name:  need to pass inbound email "Employee Name".NUmber : nee...

sivamanikan by Tera Contributor
  • 282 Views
  • 1 replies
  • 1 helpfuls

Resolved! HR Service Activity - Xanadu Flow

Hello together, I've seen that ServiceNow has now converted the "HR Service Activity" logic into a flow instead of the old workflow. Personally speaking, I'd love to see a condition in there as well as this would not be a larger configuration. Howeve...

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Outlook Email Notification

Email Notification  content :  There is blue banner at the top of  the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version  but not working correctly ( A white line appearing in the middl...

Image_ Email.jpg
nitesh83 by Tera Contributor
  • 1308 Views
  • 2 replies
  • 0 helpfuls

Resolved! Activity set not triggered in lifecycle event

Hello, I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?   

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Averyy by Tera Contributor
  • 1561 Views
  • 7 replies
  • 1 helpfuls

Resolved! HRSD features upgrading from Vancouver to Washington (HRSD)

Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Case management (HRSD)Survey (client indicated that ability to measure survey results has been improved in Washin...

Snow-Man by Tera Contributor
  • 793 Views
  • 6 replies
  • 1 helpfuls

Script include

Craete one script include and pass the mutliple values in client script . BDI00010255,BDI00012754,BDI00010226,BDI00012753,BDI00010141,BDI00010142,BDI00010143,BDI00010164,BDI00010188,BDI00010189,BDI00010190,BDI00010191,BDI00010192,BDI00012013,BDI00010...

Ram012 by Tera Contributor
  • 181 Views
  • 1 replies
  • 0 helpfuls