Hi Team, I have an activity set that contains only one activity, which is "Email." 1) When I raise a case for a lifecycle event, this activity set gets triggered, and I can see the email log. However, if I open an HR_LE case in the backend table, the...
I am trying to create a campaign content with content type as Microsoft teams but unable to add text for the content. How can this be done? Thanks in advance!!
On Agent workspace, when we transfer a case we get a pop to add hr service and transfer type, in that same pop up we configured a custom input component and when data added in this component will be added to a field on the form. We want to make this ...
Hi, I got a requirement to remove the auto creation of HR profiles when a case has been opened on other user's behalf. I found a BR is responsible for this auto creation and hence I deactivated it. Now, I just want to make sure, will there be any con...
Hi, What is Journey Accelerator. What is manager checklist for departing employee an dhow to use journeys. Can anyone please help me with documents for that. Regards, Nivedita
Hi Team, We have are currently using the LCE and in below is a high level flow: 1. User raises request.2. User gets a task to accept/reject the offer letter. (E-signature hr task)3. After user accepts, ABC team gets a task, in this task we have to at...
Hei, We have mapped the required field in record producer with required field for the Priority but after creation of case by default setting up too low on HR case irrespective of mapping and selection in ESC portal. Appreciate if some can help me som...
todos approval request description values from catalog variable . wanting line by line variable by next variable
Hi All When I am trying to search Catalog item , It is coming but not in 1st 5 blocks, When we click on something else it shows up DO we have any option where we can promote the Catalog items so that on the 1st search itself the relevant catalog item...
HiI need to small modification in condition on Delegation rule. it showing as read-only, so please how to edit these conditions. @Allen Andreas @Pradeep Sharma @Community Alums @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilt...
Hi All, We are working on Virtual agent and facing issue with routing prechat survey to virtual agent topics.Requirement is to call VA topic flow once user clicks on Prechat chat categories.Please let me know if anyone has worked on such requirement....
Hi All, I have a requirement to display the knowledge results for field short description. But the issue i am facing here is it has to be added for case creation page coming from case creation configuration. Any suggestions would be really helpful
Hi team,I have a requirement to enable the "compose email" button in the list view of the HR agent configurable workspace. When the agent clicks the compose email button, it will open a new tab with an email draft, allowing the agent to fill it in a...
Hi There,What is the reason for this ? Statement : g_form.getDisplayValue('hr_service')HR Agent Workspace displays the correct Hr Service when I use this statement in On Change Client Script, where as the same statement returns the HR Case # in the ...
Hello,Has anyone had this issue?I have a Journey I created via a template, and while testing, I noticed I do not have the ability to actually publish later. Publish Now works fine; however after selecting publish later, and picking a date after today...