Transfer Case in HRSD
Hello, Is there a way to see the Assignment Group before transferring the Case to new HR Service/COE?Currently Agent knows the Assignment Group but is unsure of HR Service. Please advise. BestBT
Forum Posts
Playbooks for custom application
Hi,I'm trying to implement a playbook experiance for in custom scoped application.I'm looking to make playbooks for custom table and not incident or interaction.I have created a playbook but the playbook is always in cancelled state when attached to ...
Creating database view between metric result and Assessment Instances
Hello community, i want to create a database view with left join between Assessment Instances and metric result to have all the result of the two tables combined.This is an urgent need can someone help me on this.Thanks
New Catalog item button is not available in Manage Human Resource catalog page
I want to create catalogs in Manage Human Resource Catalog. But not able to create because button is not there. I have installed plugins related to HRSD, not sure why I am facing this issue. If try create new category I am getting error. I need assis...
The curious case of Suspended HR cases
Hello Everyone, We use the ServiceNow HRSD module. One of the case management features is the ability of HR Agents to suspend HR cases using different pre-built reason codes. The practice we have been following is to suspend cases when Agent is await...
Pass variable to show on Catalog Item
I have an HR Case record that will have a child HR Task generated via Flow. This HR Task will be a catalog item to be completed from the Service Portal. Is there a way to pass data/fields from the parent HR Case so they can be utilized on the child...
Resolved! Why the sn_hr_core_manager role contains the catalog_admin role?
Hi, The sn_hr_core_manager role contains catalog_admin role but catalog admin role allows full access to all catalogs and catalog items. HR users who require the role sn_hr_core_manager should only have access to the HR catalogs. I don't see the reas...
I want to add new field in HR agent workspace in your employee section
Hi All, Can anyone please help me on the below query,I want to add new (country) field in to the HR agent workspace ,in your employee sectionCan anyone please suggest how to add field in HR agent workspaceThank you..
HRSD Module quick start guide
Hi, I am looking for an HRSD quick start guide. Is there any documentation available for end users?Please advise.Thanks
CHRO dashboard not displaying indicators
I installed the CHRO dashboard, but i cannot get the dashboard to show my PA indicators despite listing them in the chro configs, has anyone been able to implement this and have your own PA indicators display information?
No Data Available on an onboardign related overdue notification in Mobile
hi Allwe have a case , where users are getting notifications on their mobile mentioning, An onboarding activity is overdue. but when they click it says no data available Can we see where and how these notifications are configured ( for MOBILE - esp ...
Resolved! Custom Buttons on Configurable Workspace Record Page in UI Builder
Hello,We're in the process of migrating from Classic HR Agent Workspace to Configurable Workspace, and most forms and layouts moved over smoothly using Engine App Studio. However, I need help creating custom buttons—specifically, a 'Cancel,' 'Close C...
Disable "Email" in Activity Stream
I want to disable the "Email" from activity stream in HR Agent workspace , if can hide it partially that would be great , or permanent disability is also fine.I have already Disable "Compose Email" UI Action still this is coming.
Resolved! Tab of browser display %name when access into a Service Catalog in Portal ESC
Hello everyone,I got the following error that when I open a Service Catalog such as Record Producer on Portal ESC, the name of the tab displays %name as shown below. Does anyone know how to fix this problem? Please help me.Thank you so much.
Create HR Case from Interaction record
Hi Everyone,We have an UI Action "Create HR Case" on Interaction form in our Agent Workspace for HR Case management.Currently, clicking on this UI Action redirects the user to HR Case Creation page with "Opened For" & "Subject Person" values auto pop...
