Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?Even we have updated timer in workflow with 5 business days.Please find below SS for reference.Please can anyone help me on this.Thanks.
Hi,We created few Suspend reasons for ER case table. The goal is to hide certain reasons in the drop down based on HR Service. Please guide how to show/hide choices in Suspend reason UI page based on HR Service on the case form.I tried On load client...
Hello All,I want to send the survey to the user after 24hours from the closure of HR Case.Please help me in putting the solution.Thanks.
Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL?
Hi All,I found the system property which is defaulting the priority to 2 when vip users raise hr cases. I want to know which script include is using the system property. Is there any other way to find the script include other than going through each ...
Hello, I've a requirement where I need to create a report for time off balance is available to users within the Employee Profile from workday to servicenow. Thanks
Hello Community , I Just installed the Human Resources Scoped App :Core Everything went as planned the problem is when I compared roles. Installed on the group table I found some roles are missing. Can someone explain to me why? Here's is the in...
Hi everyone,I wanted to know what all roles are required to have just the read access to an HR case.the sn_hr_core.basic role given to an agent gives him write access as well.Exactly what all roles are required to just read the HR case and not edit a...
Hi Team,I have a requirement when the state of incident is moved from "on hold" to "In progress" i need a popup window to appear where it will ask for the "Reason for work in progress :" and once the user clicks ok button in the popup window that nee...
I'm creating knowledge in a test environment, and I learned through a training that the Attachment Link button is supposed to " automatically download attachments when the User opens the Knowledge Article. This is commonly used for Articles that cont...
On Employee Center I don't see the menu. I have the Taxonomy and Topics and connected content. But the menu totally disappeared. Any ideas how to get it back.
We are using the Lifecycle Event Onboarding and within the Onboarding Process it auto-generates a Request for IT Equipment (Catalog Item). When the Request is auto-generated it is continuing to set the Opened By field to the Owner Catalog Item. We ...
Hello everyone,I am getting a problem when submiting a new request which triggers this HR Service. I don't understand the use of opend for /... and subject person /...Error HR Service is not valid for the subject person
I have opened a record producer in Portal view inside Agent Workspace. How to a widget inside this record producer? @Ankur Bawiskar @hvrdhn88 @asifnoor @Jaspal Singh @Community Alums @Edward Rosario @Maik Skoddow @Mohith Devatte @Ravi Chandra_K
How do I add make this also work in a UI Action in Agent Workspace? I want to render this UI page pop-window in workspace as well. function openAttachmentModal() { var sys_id = g_form.getUniqueValue(); var modal = new GlideModal('sn_hr_core...
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