In our instance when someone is searching with 'How to speak to someone' or 'need to speak to someone' the pat is bringing up a particular pat topic instead of directly going to live agent. Could anyone please help as to why this is happening and how...
I need your support on one situation.We have installed EGD (Employee Growth and Development plugin) to enhance employee career growth and to have a unified manager view (using Manager Hub). Our issue is that we don't know exactly how can we grant acc...
I would like to publish weekday quotes in Portal. Lets Say Friday, then I have to publish in portal saying that " Happy weekend, No Work ONLY Family" What approach should I take to publish this in ServicePortal on all Friday's. Can we publish tis as...
Hi team,Can anyone help me please I have configured the hr criteria for hr transfer case.but those are not visible for gents.
I have a HR service set to automatic assignment. It is supposed to be in ready started when created but automatically going to work in progress instead. I am not setting the state in template. Any idea how to resolve this?
Hi All/ @Sandeep Rajput ,We have one requirement where we will be Searched 'Response Template' from HR agent configurable workspace using 'Tag' wording. How can we use OOB 'Tags' field in Response Template for Tag based Search? Is it achievable throu...
Has anyone integrated their ER cases with Convercent? We are looking for a 1-way integration, a pull of case data when a caller reports an concern or dispute through the hotline managed by Convercent. Looking to transfer the data from Convercent to...
Hi, I created a topic for case cancellation with the NLU intent and with entity Pattern to trigger only if it matches with pattern but when the user just added "Cancel case" without Pattern also the topic is triggering. Can anyone suggest me how to r...
Hi, we have Employee Centre Pro (Washington) with Virtual Agent and other channels (telephony, teams chat) active. The employee's primary view of their cases state/additional comments is the portal. Given our multiple channels we want to offer the ...
I want hr template to auto populate my one of the field of HR service such as hr service name.But this is not working for me. have created service and mapped that to the template.any suggestion?
Hello,I want to include an offboarding checklist that will be sent with a notification that goes to an employee's manager when the employee submits a separation request. I think I figured out it has to be a link to the checklist, and I think I have ...
Hi,For lifecycle events cases, we've setup some SLA definitions on HR task table. The SLA definitions are using the default SLA workflow and the LE cases are using default/OOTB LE workflow. I noticed that the task which is manually created from an LE...
Hello, I have an activity who does not move his status to finished when all the task are closed (even after 1 day). My exemple (blocked in the 'signature' activity) .Someone can help me to find the solution ? Thanks
Hi , How to create Transfer Case button on Finance, Procurement and Supply Chain agent workspace.transfer option will be available for both existing and new cases. and allow user to department of transfer case
Hi Team, hope you're doing good.We have an integration from Docusign to our ServiceNow Dev.Templates are synced to SNOW Dev.What should be the mapping for the signature field? is it gonna be the user like <assigned_to> or is it a specific value like ...
