Populate search box in HR Agent Workspace "Create HR Case" via url parameters

[brianbeauchamp]

In ITSM Agent Workspace, I can navigate to a url such as:

/now/workspace/agent/new_record/interaction/2/params/query/type%3Dphone

to automatically populate the type field with 'phone' or any other field on the form.

In HR Agent Workspace, I would like to do the same thing in the create_case (sn_hr_core_case_creation.do) UI Page that the agent is presented with upon opening a new case.

Similar to /now/workspace/hr/new_record/sn_hr_core_case/8/params/query/sysparm_profile%3DBrian

I see this functionality is availble through the UI on the HR profile 'Create a New Case' /sys_ui_action.do?sys_id=997bc7463bf22200705d86a734efc44b

but I cannot replicate this functionality in the HR Agent Workspace.

Any thoughts?

[Amit Gujarathi]

HI @brianbeauchamp ,
I trust you are doing great.

Certainly! To achieve a similar functionality in the HR Agent Workspace, you can use the "sn_ws" module in ServiceNow to make a client-side script that populates the desired field on the create_case UI Page.

function populateFieldInHRWorkspace() {
  // Get the URL parameters
  var params = new URLSearchParams(window.location.search);
  
  // Get the desired field value from the URL parameter
  var fieldValue = params.get('sysparm_profile');
  
  // Populate the field on the form
  if (fieldValue) {
    // Replace 'field_name' with the actual field name on the form
    g_form.setValue('field_name', fieldValue);
  }
}

// Call the function when the HR Agent Workspace UI Page loads
addLoadEvent(populateFieldInHRWorkspace);

[brianbeauchamp]

Thanks @Amit Gujarathi . That makes sense but I'm not seeing how I can get my duplicated UI Page to be called when a new HR case is created using the + button in the HR Agent Workspace.

[Community Alums]

Hi @Amit Gujarathi ,

This code will be written  after the OOTB code present in the workspace section of UI definition, right?

Thanks,

Anu

[Shambhu K B]

Hi @brianbeauchamp : were you able to get this done, even i have similar requirement.

please let me know if you found the solution.