Printing HR Case Form

[jrusso]

Hi,

I found a post from 4 years ago with a similar request to print HR Cases. 

https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a96...

However, I was hoping that there is an updated approach for this.

I would like to include the case details, including the full list of activities, but exclude the Related Lists at the bottom. 

One suggestion was to create a new "print view" and modify what is included in the view.  However, as I create different views and try the export to pdf, I am finding that the system activities are always excluded from the export.  Items such as emails sent/received, attachments, changes in assignment groups or assigned agent do not export.  These would be key items to include.   

Is there a way to include the system activities in the printer friendly version or an export to pdf?

[Musab Rasheed]

Hello,

I have written article on Export functionality , see if this solution is feasible for you.

https://community.servicenow.com/community?id=community_article&sys_id=3e952432dbd81510847d5ac2ca9619cd

Please hit like and mark my response as correct if that helps

Regards

[jrusso]

Thanks.  I think this is helpful, but I am not seeing how I get the system activities to be included.  It is almost like ServiceNow has a default setting to not print systems activities in the activities (filtered) item.  Will using your script to export a pdf, include those items?  I am still using native case, not the agent workspace, but plan to move to agent workspace in next 6 months.

[Musab Rasheed]

Unfortunetely activities won't get captured and I guess that's how export function works in servicenow, however you can add Additional comments and Work notes to that view and all be captured while exporting, see screenshot.

Also, if you want this for Native UI then simply add code in here rather than in Agent workspace tab

Please hit like and mark my response as correct if that helps

Regards

[jrusso]

Thanks.  I will open a ticket with ServiceNow to see if there is a way to print the system activities and not just comments and work notes.