regarding hr template
I want hr template to auto populate my one of the field of HR service such as hr service name.But this is not working for me. have created service and mapped that to the template.any suggestion?
Forum Posts
auto attaching a document to a notification (not from the record producer)
Hello,I want to include an offboarding checklist that will be sent with a notification that goes to an employee's manager when the employee submits a separation request. I think I figured out it has to be a link to the checklist, and I think I have ...
SLA issue for tasks generated from activities in LE (Lifecycle event) case
Hi,For lifecycle events cases, we've setup some SLA definitions on HR task table. The SLA definitions are using the default SLA workflow and the LE cases are using default/OOTB LE workflow. I noticed that the task which is manually created from an LE...
HR Lifecycle Activity not finished when all task are closed complete
Hello, I have an activity who does not move his status to finished when all the task are closed (even after 1 day). My exemple (blocked in the 'signature' activity) .Someone can help me to find the solution ? Thanks
Transfer Case Button
Hi , How to create Transfer Case button on Finance, Procurement and Supply Chain agent workspace.transfer option will be available for both existing and new cases. and allow user to department of transfer case
Mapping field for Docusign Signatures
Hi Team, hope you're doing good.We have an integration from Docusign to our ServiceNow Dev.Templates are synced to SNOW Dev.What should be the mapping for the signature field? is it gonna be the user like <assigned_to> or is it a specific value like ...
Can you migrate custom fields in cases from old UI to new Agent Workspace
I have a customer using the old UI for HR case management. They have created 100's of custom fields on the different case forms. Is there a way to migrate those custom fields to the Agent Workspace case forms or would they have to add them manually...
How can we apply HR template for For HR task when task manually created?
Hi All,Basically when i create a case from backend, once it is submitted i want to create HR task manually , So I want to apply HR template for the HR task to auto populate Description and Short description automatically ? Please help me to solve thi...
KPI - Case Deflection
Hi All, Does anyone know how to measure case deflection in HRSD and if there is a delivered KPI for this? One of the major benefits that HRSD Case Management and Knowledge should have is that cases are deflected from being opened. We'd like to measur...
Not able to view HR cases
We got a requirement to add few members in a specific group. So that the group members should able to view all the hr cases and payroll. Can anyone let me know which roles should be given to that group? They already have "u_hr_task_user" role. But st...
Restrict access to a draft knowledge article
We want to build a knowledge article that contains policy information which is currently confidential. Can you restrict access to the draft article so that only one or two people can read and edit the draft? Once the policy is live then the article c...
To transfer existing HR Cases from one COE to another
Hello Experts,Hope you all the doing well! Under a requirement we have changed the topic details for few of the HR Services and now these are belonging to the expected COE however the existing HR Cases are still visible in existing COE. I am looking ...
Resolved! Performance Analytics- unable to access HR Manager Dashboard
Hi All,I have installed the PA plugin and as HR Admin I have the required role but still I am not able to access the HR Manager Dashboard particularly. Can anyone share the reason behind the same. I have all the other access, only HR Manager dashboar...
Is there any service provided by HRSD Enterprise to create accounts directly on Outlook?
Hello everyone,I'm learning about HRSD and have a question.Is there any service provided by HRSD Enterprise to create accounts directly on Outlook? If not, how can I directly create an Account on Outlook from ServiceNow?Thank you so much.
Default value of dropdown field
Hello , I have hr case table extending task table , their is field called as contact type on task table , it is configured as dropdown with none . So when I create HR case from backend I want that by default it should populate the value as none , ho...
