todos approval request description values from catalog variable . wanting line by line variable
todos approval request description values from catalog variable . wanting line by line variable by next variable
Forum Posts
Virtual agent - Relevant Catalog item not showing in the 1st five options
Hi All When I am trying to search Catalog item , It is coming but not in 1st 5 blocks, When we click on something else it shows up DO we have any option where we can promote the Catalog items so that on the 1st search itself the relevant catalog item...
How to update Delegation rule condition.
HiI need to small modification in condition on Delegation rule. it showing as read-only, so please how to edit these conditions. @Allen Andreas @Pradeep Sharma @Community Alums @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilt...
Pre chat survey routing to virtual agent topic
Hi All, We are working on Virtual agent and facing issue with routing prechat survey to virtual agent topics.Requirement is to call VA topic flow once user clicks on Prechat chat categories.Please let me know if anyone has worked on such requirement....
adding contextual search to sn_hr_core_config_case_creation table.
Hi All, I have a requirement to display the knowledge results for field short description. But the issue i am facing here is it has to be added for case creation page coming from case creation configuration. Any suggestions would be really helpful
Enable Compose email button in HR agent configurable workspace list view
Hi team,I have a requirement to enable the "compose email" button in the list view of the HR agent configurable workspace. When the agent clicks the compose email button, it will open a new tab with an email draft, allowing the agent to fill it in a...
Resolved! HR Case - Client Script
Hi There,What is the reason for this ? Statement : g_form.getDisplayValue('hr_service')HR Agent Workspace displays the correct Hr Service when I use this statement in On Change Client Script, where as the same statement returns the HR Case # in the ...
Journey: Publish Later button grayed out
Hello,Has anyone had this issue?I have a Journey I created via a template, and while testing, I noticed I do not have the ability to actually publish later. Publish Now works fine; however after selecting publish later, and picking a date after today...
Why does the "sn_hr_core.manager" Role grant the "catalog_admin" Role?
Does anyone know the process reason or technical reason that "sn_hr_core.manager" Role grants "catalog_admin"? These users can create, edit, and delete Catalog Items and User Criteria directly in the production environment which seems risky. This is ...
How to add 2 new tasks in the offboarding process
Hii got one requirement "We would like to add 2 new tasks in the offboarding process - prior to last day activity set.There is 1 task for the employee and 1 for the supervisor." How to add task in offboarding process. @Allen Andreas @Pradeep Sharma @...
Make Case Creation Page 2.0 record false in UX Screen.
Hi I want to make Case Creation Page 2.0 record false in UX Screen. I am trying to make inactive but unable to do,How to make inactive. @Allen Andreas @Pradeep Sharma @Community Alums @Anurag Tripathi @Mark Roethof @Ankur Bawiskar @Sanjiv Meher @Brad...
HR service can be selected on all tables
Hi experts,'Reporting' is a HR service on HRIT operations COE.but still this can be selected on all other tables [ ex : sn_hr_core_case_workforce_admin ].Is this how HRService works? TIA
User case access
I was having a group which is having access to 2 users let the group name hr and there was another group which is payroll. There was user who belongs only to the payroll group and he was able to see the cases which was assigned to the hr group. There...
Knowledge article is not getting attached to HR case (Platform, custom table)
Hi all,Do you know what could be the reason for not getting attached a Knowledge article to an HR case (custom table) in the platform? I checked the Table Configuration in the Contextual Search, and it looks fine.Thank you in advance for your help!Be...
update field based on two reference fields
Hi Experts, I need to update a choice field based on two other reference fields on a HR case form. What is the best approach for this TIA