Carousel is missing on ESC portal
Hi All, I have installed the below plugins. However, I don't see carousel on the ESC page. Please assist. Plugins:Human Resource Scoped: CoreEmployee Center ProHR Taxonomy Thanks,
Forum Posts
ATF-Unable to navigate to the All HR cases ->all list in Agent workspace
I am able to navigate to the HR agent workspace but not able to navigate to the all list page . FYI,I have tried Custom (UI ) action it not worked
Not able to fetch the data from the table (sys_hub_action_instance)
I want to fetch the data in this table using script, but I am not able to fetch the data. On the list view when i click on preview icon I am able to see the data but when I was trying to fetch the data I am getting null value snapshot of when I cli...
ATF ->HR Agent workspace but the HR Agent Workspace option is not listed in teh FORM UI field
We tried to open the Submitted HR case Record in HR Agent workspace but the HR Agent Workspace option is not listed in the Open existing Record Step.
how to customise the provider notification content
I have created a providere notification which is working fine, It is for the workspace, I would like to modify the contect in the notificaiton I don't find any possible option to modify the content I want to change this system updated to assigned to ...
Query related to KB article
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
HR Case Creation form: Make a field dependent on another field's value
Hi,Is there a way to make a field in the HR Case Creation form dependent on another field? For example, the HR Service field is dependent on the COE the user selected by default.
Query related to KB article
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
auto resolution for HR goes immediate to Agent instead query ai search for answer
Hi there,We are trying to setup IAR for HR on the Xanadu demohub environment. But one of a way, for each submitted inquiry, the system quickly forward the case to an Agent. The "bot" agent (in my case Kelvin Sanchez) set a note in the case that a age...
SuccessFactors Integration question about SOAP Functions
Hi,I'm looking for some help in relation to the ServiceNow / SuccessFactors integration.Within our Production ServiceNow environment we are experiencing an issue with the SOAP integration where it will not load the HR integration services for Effecti...
Dot Walked fields are not showing value on the List layout
We added HR case table fields to the HR task list layout, but those fields are not displaying values on the list layout, even though there is data in the HR case.
HRSD - how to restrict service portal access to users
Hi team, looking for guidance on how to implement following customer requirement for HRSD.Customer is going through an employee band restructuring exercise (for about 2 weeks) during which employees should only have two features available in their HR...
Anyone know where you can configure the Task assignment group for IAR functionality
Hi there,Im looking for the menu where you can configure the Task templates that you need to link in the IAR for HR configuration. I just cant find anywhere these tasks. Thank you
Associate Record UI action in Interaction records.
Hi everyone, there is an UI action named "Associate record" on the Interaction form which allows users to associate the interaction record with any other record. I want to only show the HR related tables on the "Document table" field on the form, and...
Changing the opened_for user on an HR Employee Relations case causes the case to not be writable.
The scenario is: Create a new case with Abraham Lincoln as the opened_for and subject_person.The case gets assigned to the user who opened the case (assigned_to). After the case is created, the assigned_to user updates the opened_for field to someone...
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