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Resolved! Document template HR case parent update

Hi All, I have an issue while creating the document tasks for HR case.Once the document task is creating it is not linking to HR case as parent as it is not hr task it is a document task how can link to HR case where task is created. Above doc task h...

svani_0-1724308801480.png
svani by Tera Contributor
  • 496 Views
  • 3 replies
  • 1 helpfuls

How to change the reply mail address?

When an employee send a mail to the response giving back from the mail : x@gmail.com but now we need to change the response address to y@gmail.com.  I am having no clue where we need to change and where the configuration existed. Let me have your poi...

KM SN by Tera Expert
  • 282 Views
  • 1 replies
  • 0 helpfuls

UI Action Button

I created a basic UI Action button on my instance, which gives a defined error. When I review the script all seems good, also can call the script via console, and it is a client side button. I think there is a misconfiguration on my instance.

Resolved! KB Feedback Popup - Mandatory

Hello Friends,  We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming...

basantsoni by Kilo Guru
  • 2289 Views
  • 13 replies
  • 0 helpfuls

Fields are mandatory when state changes from canceled.

I have an UI Action button to cancel cases with the ability to set the case back to 'Assigned', 'In Progress', or 'Pending' states. When these states are chosen for specific field values, fields that should not be mandatory are now mandatory before s...

spears49 by Tera Contributor
  • 328 Views
  • 2 replies
  • 0 helpfuls

Calling a UI Page from UI Action in Agent Workspace

How do I perform the similar item as in the screenshot below, by calling the Ui page from UI action in the agent workspace?   We can call a UI page from UI Action in Agent Workspace but I am unable to pass any values to the UI page. I need to send so...

Screenshot 2024-08-20 162339.png
SubhadipRoy by Tera Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can I use ref_ac_columns based on an extended table?

Hello, everyone. I am building the Variable Attributes of a Reference field ('cmdb_ci_computer') in a catalog item and I want the ref_ac_columns to reach the value of the model field - which derives from the 'alm_asset' table. Is this possible? If so...

Mapping entry points for knowledge articles

Hi Everyone, Is there a table, report, or indicator that I could use to map the entry points for knowledge articles? We'd like to know if the users mainly access articles via direct links or through the search (we have the AI Search installed).

Karolina by Tera Contributor
  • 334 Views
  • 2 replies
  • 0 helpfuls

Personal Notes in HR Agent Workspace

With the new feature allowing for Personal Notes/Scratchpad experience on HR Agent Workspace, I have a customer asking where they are stored.  They are connecting with their legal team to understand if these would need to be provided as part of any r...