"Approve" and "Reject" buttons are not appearing on the My Active Items widget in the ESC portal

developer88
Tera Contributor

‎04-25-2024 05:21 AM - edited ‎04-25-2024 05:23 AM

Hi All,

 

 

In the My Active item widget, I want to display an "Approve" and "Reject" button for approvals, as mentioned in the screenshot. However, it currently shows "View Details."

 

I've configured it according to the documentation provided, but it's still not functioning as intended. Any insights or suggestions on how to implement this would be greatly appreciated.

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-ce...

 

developer88_0-1714047412952.png

 

developer88_1-1714047480918.png

 

 

 

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5 REPLIES 5

mohit bhambri30
Tera Contributor

‎04-25-2024 05:31 AM

@Ankur Bawiskar @Chuck Tomasi @Community Alums @Jaspal Singh ..

If you anyone can guide. Much Appreciated your time.
ThankYou

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Simran321
Tera Expert

‎10-09-2024 11:05 PM

@mohit_  - Did you find the solution to this

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Aishwaryayadav6
Tera Contributor

‎02-04-2025 08:38 PM

Same issue with me, please let me know if you got the solution.

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎02-04-2025 09:25 PM - edited ‎02-04-2025 09:26 PM

Hello @developer88 

Can you please check the approval widget (my active items widget) and see if it is customized? Check if any additional condition added..

 

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra  

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