"Automatically close case when all-to-dos are complete" does work

Larry Lau
Kilo Expert

I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state. 

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The "Assigned to" user does receive the following email saying all tasks for case is completed. But I was expecting the case to be closed automatically without human intervention.   Is it not how it is supposed to work? Anyone knows if this is how it is supposed to work.

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Thanks

1 ACCEPTED SOLUTION

Larry Lau
Kilo Expert

Turn out that the case is closed automatically the next day even if you set the close offset to 0. 

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5 REPLIES 5

There is a scheduled job: "Auto close case" that closes the cases - for testing purposes it can be manually triggered ...

Ootb it runs daily at 3am.