Forum Posts
Resolved! Unable to Create Cases using inbound Emails
Hi, Inbound Emails for Creating HR Cases are not working in our instance Any leads would be helpful.
Instance not waking from hibernation
My instanmce is not waking from hibernation, Please help.dev189433
HRSD Playbook duplicating tasks
When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
Estimated Time to Resolution HR Case
I want system will calculate and display the ETTR in the HR Case list view if selected as an option
To remove/hide group approval under Task/To-Dos tab in ESC
Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...
I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.
I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.Please guide me how to do this.
How Enforce Security Rule works?
Hello, I have learned that there are system properties glide.enforce_security_scope.<scope_name> which secure the HR data from accessing by non-HR users.I have read Docs and KB article but I could not fully understand how it works. Is there anyone wh...
How to check the integration with workday
Hi Experts, Workday to ServiceNow users integration . When i try to update user inactive in workday it was not sync in ServiceNow sys_user table, can any one explain where i can check this in ServiceNow and what should i need to change in integratio...
Document Tasks and Assignment Groups
Hi Experts, I had a question on the below product documentation, which in short allows you to upload a PDF file and capture e-signatures from multiple participants. Per the doc, I was able to set it up so that the Documents Task get assigned to the i...
Best Practice for SN Variable Options
We’re in the early stages of configuring ServiceNow Catalogs and need to store custom options for record producer variables. Since there’s no existing table for this, I’m considering creating a custom table to manage and retrieve these values. While ...
Add custom rule in ask for approval action
Hi,I have added a custom state "Return to previous approver" in apprvoal table. In OOTB action, it only have approval and reject options. How can I handle this action in ask for approval action?
HR Case assigned to is not populating
Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...
Not able to select views while creating a new view rules for all HR tables.
Hi Team ,not able to select view from sys_ui_view while creating a new view rule . Please help me out.Thanks.
Case card configuration for teams notification
We have an existing configuration where notification is being sent out to the opened for/subject person when the case is being updated as per the attached screenshot. The notification goes out in a card format. It is all provider notification where i...
