Hello!My company (big4) requested my to study for the exam and in general prepare for it. The last time I spent time for such processes was back in 2021. What have changed since then?Thanks in advance
How can I send an email in ServiceHub without notifying the customer?I’m referring to situations other than using Work Notes, because there are cases where we need to include attachments or screenshots—for example, when sending information to a third...
I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?
Hi @all,We have approximately 40+ HR Services configured. All of them appear when we click the Transfer button, and after selecting the COE, the HR services are displayed in the workspace based on the HR Criteria.However, there is one specific HR Ser...
I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...
Hello, "Suspend Task" button on HR task in HR Agent Workspace is missing.How can I modify UI Action "Suspend Task", specifically Workspace Client Script to have the same functionality as on classic view? Thanks,Nelli.
We need to design a process where an employee can submit their nominee details through the Employee Center portal. Once the user submits the form, the following actions should occur:An HR Case should be automatically created.The submitted nominee dat...
Hello @community I would like to hide an activity set from journey details page when loggedin user is the manager of the LE case.I am aware of the checkboxes what we have on the activity configuration for display for opened for and display for subjec...
Hi Experts, We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...
When user receives email to provide survey feedback and they click on thelink - it should directly take them to the actual survey response page and not redirect them to portal Since the survey response is a platform capability and not restricted to...
I have removed a record under the Not available for section in user criteria, but after the migration, this changes is not moving to the new instance. I have tried capturing it multiple times but the same issue occurs. Please help me resolve this iss...
Hi,Is there any way we can apply a max-wait time/timeout branch after live agent doesn't accepts the live agent chat in a virtual agent designer topic? If yes, how can I do it? Thanks in advance!!
I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...
Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...