Hi,OOTB notification "Activity Stream @Mention Email notification", has a link which takes agent to backend (Native UI) of the incident. However requirement is to take agent to workspace.Since the notification is global, it should work for all the wo...
ServiceNow does not provide a native Managed File Transfer (MFT) engine, but ServiceNow can integrate with external MFT systems to securely move files into (or out of) ServiceNow.“ServiceNow does not have native MFT, but it supports integration with ...
Hi Team,I am currently working on an Employee Offboarding Flow in Flow Designer (HRSD module). The flow is triggered when an offboarding request is submitted and follows an approval process.The Approved branch is working as expected, including record...
Hi All,I have installed the below plugins on PDI however HR is missing from portal.Human resource coreEmployee center proHR TaxonomyI have tried to repair all plugins with demo data, but it is still same, Please provide your suggestions to resolve th...
I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...
How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture
We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.These former employees need to contact HR using their personal email accounts. Because these users are inactive and cannot ac...
Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...
Hi I want to add Request Type field with type Choice in Transfer Case in HR workspace, After analysis I found the Transfer Case configuration has been implemented by UI Page -> name: "Transfer Case", but i am unable to find where should I add my cust...
We have HR Integration in ServiceNow - SuccessFactors using SF Spoke, but the action/subflow Retrieve Worker Profile is not getting the correct record if the worker has 2 jobsExample:User has 2 jobs- Old: Tagged as Employee but already Terminated- Ne...
Hi ALL, We are using the HR module and would like clarification on the expected behavior of the parent HR case when one of its child HR tasks is cancelled or closed. Please advise what the ideal parent case state should be in the following scenarios...
Hi Community,I’m working on the Human Resources (HR) Unguided Simulator (Utah) (Course) and have encountered an issue in the Configure HR Service and Case Template section. I’ve followed the instructions meticulously and configured all listed steps. ...
Hello all, I have a requirement where i have to create two fields, Category and sub category Where we have dependency , example If category is having options a, b, c and sub category has values a1,a2,a3,b1,b2,b3.....If a is selected a1,a2,a3 should b...
Hi Team,I’m currently working on an HRSD Lifecycle Events configuration and running into an issue where the Activity is not getting populated on the HR Task that is created via a subflow.What I’m trying to achieveLifecycle Event → Pre-Start Activity ...
I am unable to remove attachment from kb knowledge. I am an admin and kb knowledge workflow state is also Draft.
