Can we update the name field with message Hi {Your Name} in the HR AGENT workspace homepage

Can we update the name field with the message Hi {Your Name} in the HR AGENT workspace homepage? Refer to the screenshot below  

HR Agent Workspace

Hi all, Can anyone detail the steps used OOB with screenshots for configuring the ALL Cases or Priority cases Single score component  in the Overview tab of HR Agent workspace? I want to create some more Single score Data Visualizations on the HR Age...

Need to make this "Collaborate" icon to be visible in HR agent workspace

How can I make this "Collaborate" icon visible in HR agent workspace, I am able to see this icon in SOW whenever I open any incident.I need the same(The icon should be visible and function the same way) for HR cases in HR agent workspace. 

How to set the focus i.e.,cursor to a field

Hi all,I have written an onchange where we an certain condition meet it need to show an alert and then cursor has to move to a certain field. I have used g_form.getControl('field_name').focus(); and also g_form.getControl('field_name').scrollIntoView...

Bulk HR Case Transfer to New COE

Hello HRSD Community!  I have a very long list of HR Cases that need to be transferred to another COE table (i.e. sn_hr_core_case to sn_hr_core_case_benefits). What is the best way to do this without having to manually transfer each case individually...

Enable 'Cancel' state for Problem record in new state

OOB,State field is Read-only in a problem Record and a problem can be moved to closed from Assess, RCA and FIP.I got a requirement to modify this behaviour and enable cancel(closed state) in problem's new state too. How can I achieve this?

ESC Portal "Additional Details" Tab Disappears After HR Case Transfer

Hi everyone,I'm facing an issue when performing a Transfer Case on an HR Case. Every time I transfer a case, the "Additional Details" tab on the Employee Service Center (ESC) disappears.Has anyone encountered this before or knows why this happens? Is...

What's the effort to enable the Enterprise Onboarding and Transition (Life Cycle Event)?

For those who had experience deploying Enterprise Onboarding and Transition (Life Cycle Event), what does the implementation effort looks like (ie: number of developers who worked, duration of the project) or if you implemented this with a consultant...

Knowledge articles dosen't show up in Agent Assist

Hello All, I am unable to search knowledge articles via Agent Assist on HR Agent workspace and it displays no record matches found. I am unable to figure that Is there any something that needs to be configured?  Please find the attached screenshot fo...

ServiceNow-Workday Integration

Has anyone implemented a Workday–ServiceNow integration where Workday custom reports are used as the data source to populate a custom table in ServiceNow, which is then exposed in the Service Portal? I'm looking for technical insights on how you hand...

Custom Notifications

We have a requirement where our Service Catalog owners would like to manage the body of their custom notifications in production. I'm currently looking at using block content records, but curious if there is a better alternative.  At this point all t...

HR Live agent

Hi  I have 2 Questions Question 1:Is it possible for the end users to view the Interaction logs in the standard ticket page near the Attachment tab?  Question 2: Once the HR case is created from the agent workspace and it the agent share the HR case ...

how to deactivate the obb Reports