When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
I want system will calculate and display the ETTR in the HR Case list view if selected as an option
Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...
I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.Please guide me how to do this.
Hello, I have learned that there are system properties glide.enforce_security_scope.<scope_name> which secure the HR data from accessing by non-HR users.I have read Docs and KB article but I could not fully understand how it works. Is there anyone wh...
Hi Experts, Workday to ServiceNow users integration . When i try to update user inactive in workday it was not sync in ServiceNow sys_user table, can any one explain where i can check this in ServiceNow and what should i need to change in integratio...
Hi Experts, I had a question on the below product documentation, which in short allows you to upload a PDF file and capture e-signatures from multiple participants. Per the doc, I was able to set it up so that the Documents Task get assigned to the i...
We’re in the early stages of configuring ServiceNow Catalogs and need to store custom options for record producer variables. Since there’s no existing table for this, I’m considering creating a custom table to manage and retrieve these values. While ...
Hi,I have added a custom state "Return to previous approver" in apprvoal table. In OOTB action, it only have approval and reject options. How can I handle this action in ask for approval action?
Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...
Hi Team ,not able to select view from sys_ui_view while creating a new view rule . Please help me out.Thanks.
We have an existing configuration where notification is being sent out to the opened for/subject person when the case is being updated as per the attached screenshot. The notification goes out in a card format. It is all provider notification where i...
I would like to store national holidays month and date value in system property so, that I can compare termination last working date field from HR profile. Can you suggest that how can we store date and month value in system property?Thanks,Sireesha.
HR Agent Workspace - Populate Parent HR Service, COE, Opened for and Subject for to the Child case on case creation page.Case Creation Page is used for the creation of new Child case, new HR case, new additional case, etcIf Child case is created fro...
Hi everyone, As part of a big analysis on where can use ServiceNow, more and more, within our organization, I would like to ask you if you have any "facts & figures" on the benefits of using ServiceNow in Financial departments (controlling, accounti...
