Resolved! Case creation from HR Agent workspace
Hello Guys, I have a question regarding creation of case form HR Agent workspace.I could see that when we create the case from workspace it throws an error.This happens to admin account too.
Forum Posts
HRSD Lifecycle Event- Employee Center
In Lifecycle event, we have field "In the employee view, sort activities by" which takes Due date or Display order of Activity Sets. Does this work for My tickets on employee portal and not on My actions? I want my Open HR tasks to be displayed acco...
Inbound action not getting processed.
I have an Inboud action configured to update the case based on Acceptance and Rejection mail user sends via Outlook. The mail is getting recieved in the system but is not getting processed. Details:I have a notification triggered when state changes t...
Are custom fields the only way if agent wants to create HR Case directly via workspace
So our client wants specific HR Services to be submitted only via workspace, however, she have so many fields she wish to see in the HR Case form when creating the case. Note that this is not available in the portal, are custom fields the only way to...
Resolved! Is it safe to deactivate sn_hr_core.hr_Utils Script Include when HRSD is not used?
Our instance has HR Core / HRSD plugins installed, but HR Service Delivery is not implemented or used. We are seeing HR Profile synchronization between sys_user and sn_hr_core_profile, and noticed that the sn_hr_core.hr_Utils Script Include is refere...
Completing a request as an itil user does not reflect in the onboarding activity set state
Hello experts,We encountered an issue wherein when an itil user tried to close the request record created by an activity set in an onboarding request, it's does not get reflected in the activity set state.Even though the itil user already closed comp...
Resolved! How to create the knowledge Article template to include custom dynamic header and footer.
I want to create custom knowledge article Template for including custom header and footer, header and footer should be dynamic, in header I want company logo and Article Number and in footer I want update Information and author information which shou...
HR Cases not routing/ few are routing but could not find any specific assignment rules.
Hr cases are not assigning automatically and few are routing automatically though I could not find any of the assignment rules for cases assigned as well. This is a record producer for alumni center and no assignment group setup in the producer as we...
HRSD
How to Design HR Policies and build below example task any idea please guide me Balance categories:basementcrimeMission• Design Balance in HRSD• Define data fields:ServicesCategoryEmployee history • Define escalation• Define roles:EmployeeHR AgentAL...
Resolved! Display variables from record producer on HR case (scoped)
Hi Team,Does anyone know how variables are displayed on HR case operational now? I am migrating my record producers from the global scope to the new HR scope, when I create the recod from the record prodcuer none of the variables tranfer over. When I...
Default Landing Page loading before custom landing page
The default landing page appears to be loading before my custom landing page. So the tab shown in the screenshot attached shows the default, then it will eventually load the custom. Is there a way to bypass this so that the default doesn't show at ...
Resolved! How can I create an HR Case via back-end and still appears the form like it was via front-end
Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Knowledge articles which are in Draft state are visible is Custom portal
Hello Community - Hope everyone enjoying your day .I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.Here the problem is, No matter what role we have the draft Knowledge articles should not be visible t...
Resolved! CIS-HR Exam Questions: which is the correct answer?
1. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity? A . the activity must be manually closed by the HR professionalB . the Lifecycle E...
ER Summary Report - Document Template
I am making some updates to the OOB ER Summary report document template and would like to include a section that lists the names of any attachments on the case. Has anyone found an easy way to do this? Would a Doc Template script be the best option? ...
