"Next Case" button for HR Agent Workspace

jitusingh
Tera Contributor

Monday

Hi All,

I want to know whether we have ServiceNow Out of the Box "Next Case" button to move the HR Cases state. Or does this comes with some plugin which needs to be installed.

Let me know if we have it and how to enable it for HR Agents.

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meghanakra
Tera Expert

Monday

No — there is no out-of-the-box “Next Case” button in ServiceNow HRSD to move HR Case states.

ServiceNow does NOT provide a generic “Next” button like a workflow stepper for HR cases. 

State transitions happen via:

  • State field (dropdown)
  • OR specific buttons like:
    • Ready for Work
    • Close Case
    • etc.
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