"Open For" and "Subject Person" in HR Case Creation

[LKC]

Good afternoon.

We are in need of some help with HR Case.

When you are creating a case from the platform, there is the ability to enter the “Opened for” and the “Subject person”.  However the widget the does the search only returns the name information (first and last).  That is fine unless you have 12 David Smiths  in your company.  We looked to see if it could be changed to return more data such as employee ID or title, however it looks like it is all “Out of the Box Jelly “ stuff.  Is there a hidden configuration for this?  This cannot be an uncommon issue? 

 

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[Miguel Donayre · Accepted solution]

hello @LKC 

It's been a bit since my reply was posted. I just wanted to check-in and see how things are going.

If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thanks!