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Knowledge articles dosen't show up in Agent Assist

Hello All, I am unable to search knowledge articles via Agent Assist on HR Agent workspace and it displays no record matches found. I am unable to figure that Is there any something that needs to be configured?  Please find the attached screenshot fo...

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ServiceNow-Workday Integration

Has anyone implemented a Workday–ServiceNow integration where Workday custom reports are used as the data source to populate a custom table in ServiceNow, which is then exposed in the Service Portal? I'm looking for technical insights on how you hand...

niknnica by Tera Contributor
  • 637 Views
  • 1 replies
  • 0 helpfuls

Custom Notifications

We have a requirement where our Service Catalog owners would like to manage the body of their custom notifications in production. I'm currently looking at using block content records, but curious if there is a better alternative.  At this point all t...

Jon23 by Mega Sage
  • 364 Views
  • 1 replies
  • 1 helpfuls

HR Live agent

Hi  I have 2 Questions Question 1:Is it possible for the end users to view the Interaction logs in the standard ticket page near the Attachment tab?  Question 2: Once the HR case is created from the agent workspace and it the agent share the HR case ...

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flow stage view in a HR cases

Hi! I found this "flow" visuals when I was working on defects/Epic and I wonder: Is it possible to show this on HR cases (i.e., show case state flow visuals)Curious if this has been asked/looked at before. Appreciate any leads. Thanks!

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SNhydrone by Tera Contributor
  • 476 Views
  • 2 replies
  • 0 helpfuls

Assignment rule script

HiThere's a record producer variable  what's the nature of inquiry which is select box type based on the selection of the values assignment group should auto populate in hr cases. There a value called documents upload in what is the nature of inquiry...

Best practice for variables on HR Cases/HR Tasks

Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks.  Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...

SLA notification is not getting triggered for the group or user

I was working on an SLA notification built on the task_sla table.The conditions are:Has breached is trueThe WHOM TO SEND  are set to task.assigned_to and task.assignment_groupThe issue is that even when Has breached becomes true, the notification is ...

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mdshahvez11 by Tera Contributor
  • 611 Views
  • 5 replies
  • 0 helpfuls

employee center

Hi Everyone ,  I have a quick question. I need to create a clickable link that opens in a new tab when the user clicks on the "Salesforce Access" option. I know this could be done using Quick Links, but I’d prefer not to use that method due to specif...

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mounikaravu by Tera Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

Configure an HR service

Hello Experts, I have started working on hr simulator , I have reached till hr service but I am kind of stuck here, I have updated  hr service and one manually as per the instructions, but task is not getting validated. Could anyone guide me for this...

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Ujjwala1 by Tera Contributor
  • 1109 Views
  • 6 replies
  • 0 helpfuls