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Bulk transfering Quick Message to Email Templates

Hi all, I would appreciate your support regarding one situation.Several Email Client-Quick Message templates have been created in our instance (1000). At this point, we need to 'transfer' them into the Email Templates table, and we are wondering if i...

Resolved! HTML Tags Description field

HI Team, In the HR Module, we are using the rich_description field. Any text entered into the rich_description field. It is also copied into the description field as per the out-of-the-box behavior.However, while copying the data, it includes HTML ta...

VasukiS by Tera Guru
  • 793 Views
  • 3 replies
  • 2 helpfuls

Employee Document Management (EDM) data storage

Hi all, For my employer (who has a lot of employees), start using the ServiceNow EDM module. I was wondering if anyone has experience with data storage and potential server impact. As we are dealing we over 7TB of data storage, i was wondering how Se...

Hide choice in interaction state field failed in ATF

Hi, I have created below client script to hide state choice based on condition. Its working fine but getting failed while testing using ATF. function onLoad() {if (g_form.getValue('state') == 'new'){    g_form.removeOption('state', 'on_hold');}if (g_...

HRSD Process Guide

I am looking for an end to end process guide of ServiceNow HRSD. The guide must contain complete descriptive information of all HRSD modules and applications. Can anyone help please.

ParijitN by Tera Contributor
  • 260 Views
  • 2 replies
  • 0 helpfuls

Resolved! Attachment appearing in the body of case and not header

I understand that this is how it functions out of the box, but I have an attachment field on one of my record producers. Whenever someone uploads an attachment through the field, it places the attachment in the body of the record producer. I also not...

rhyannagood by Tera Contributor
  • 733 Views
  • 5 replies
  • 0 helpfuls

Resolved! Generation of Word Document

Hello all, Could you please confirm whether the CSM Standard SKU supports MS Word document generation? If not, which SKU includes that capability? Thanks in advance.  Mansor

Mansor2 by Tera Contributor
  • 508 Views
  • 2 replies
  • 0 helpfuls

Resolved! ServiceNow HRSD (Tutorial Article Part - 3)

Hello ServiceNow Family, I have already started a Article series on more compelling Module ServiceNow Human Resources. First Article Link :- Click Here  Second Article Link :- Click Here Lets begin from there :-   HR Criteria HR criteria are sets of ...

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Export fields and Variables on the form in pdf format

Hi experts, I have a requirement where I need to have a UI action to export the fields, related list as well as Variables present on the HR case form. With the OOB UI action, the variables are not exported to pdf.An alternative is to use the PDFGener...

Kalyani35 by Tera Guru
  • 875 Views
  • 3 replies
  • 2 helpfuls

Background script : issue with the HR role assignment

Hello Experts,Post cloning i am trying to assign roles to the parent group through post clone script which will trigger the schedule job but i am facing the below issue.Schedule Job (Tried execution in Background Script):Errors :RoleAccessHandler: Us...

Abc 26 by Tera Expert
  • 1471 Views
  • 6 replies
  • 0 helpfuls