Hi Community,We are using an Order Guide in Employee Center / Service Portal and have noticed the following behavior:In the Choose Options step of the Order Guide, when a user expands (opens) one of the included items, the page automatically scrolls ...
Hello Community, I have a lookup select box variable which is refering to Choice table. The options of this variables are translated to different language . When user from japan is trying to raise case , they are getting all the fields and their opti...
In our company we are offering Googlesheets as additional export option. In the list view -> Export in standard UI we were able to extend the Export option in the Context Menu list by adding a new Dynamic Action. In HR Agent Workspace the Export butt...
Hi everyone,I’m trying to restrict visibility of HR Lifecycle cases (sn_hr_le_case) for a specific population so that i'll be hidden from the portal as well, but I’m seeing unexpected behavior.i created one ACL but when impersonating the user and typ...
Hi everyone, i'm still looking for the solution for this, what i've found and what controlling my request list is my request Filter i pen HR Case opened record and i need to apply a filter to hide the requests when Hr service is offboarding and Count...
Hi Community,I have a requirement where I have to show " Business time left" field from Task SLA on our HR case form.What I did is : Created a reference field which refers to TASK SLA table. From this field, I have dot walked to "Business time left"....
Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...
Hi Community,I have a record producer which have some drop down values. I have use lookup select box because we have some fields which should be visible based on logged in person country and their respective language. People from Japan when they rais...
Hello.This is the second time, second instance, second customer after installing HRSD sometimes my "Filter Navigator" and "Favorites" being empty. Sometimes works sometimes not. Switching scopes, refreshing browser.Super annoying only while working w...
Hello!My company (big4) requested my to study for the exam and in general prepare for it. The last time I spent time for such processes was back in 2021. What have changed since then?Thanks in advance
How can I send an email in ServiceHub without notifying the customer?I’m referring to situations other than using Work Notes, because there are cases where we need to include attachments or screenshots—for example, when sending information to a third...
I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?
Hi @all,We have approximately 40+ HR Services configured. All of them appear when we click the Transfer button, and after selecting the COE, the HR services are displayed in the workspace based on the HR Criteria.However, there is one specific HR Ser...
I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...
Hello, "Suspend Task" button on HR task in HR Agent Workspace is missing.How can I modify UI Action "Suspend Task", specifically Workspace Client Script to have the same functionality as on classic view? Thanks,Nelli.