ServiceNow capture signature from external signature pad integration
Please help me with a solution related to my question wanted to know how does service now capture a signature from an external signature pad
Forum Posts
Email content is disappearing for HR Agents
Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SN...
"Skip" button Displaying Inline Within Checklist Item Text
I'm experiencing a display issue with theHR Task where the "Skip" button appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action). how can i change the placement of...
Resolved! Public comments box is showing up as private work notes
They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...
Resolved! How to Filter Users with HR Profiles
Hi, I've already created an Advance Reference Qualifier in Variable Set for Opened For/ Subject Person referenced to table [sys_user] and to filter only users with HR Profiles but since this is a query, loading of users in drop down takes 3-5 seconds...
Gif image on notification not working in outlook which has been sent from ServiceNow
Hello,I have a requirement to send birthday wishes notification to users and the notification content will contain happy birthday gif image. It is working in preview email in email logs, but not working in outlook.I have stored gif image on image tab...
Best Way to Handle New Hire and Offboarding Workflows
I am working with a client who has just purchased HR Service Delivery Professional. They want to have workflows for new hire and offboarding scenarios. For new hire and offboarding workflows, other departments need to be engaged like IT. Is an ord...
Document Template - generate PDF with Subject Person name in the title
Hi all, Is there any way to generate a PDF document with "Subject Person" name in the title? We are using "Document Templates" plugin.Thank you in advance,Victoria
Resolved! Document template - how to generate pdf with Subject Person in the file name
Hi everyone, After installing the Document Templates plugin, the file name of the generated pdf document no longer contains Subject Person name, but instead takes the name of the person who generated it.Could you please share your solution if you hav...
Bulk Upload deprecation in Employee Document Management
Hello there, in August we got a notification that this function is slated for end of support by Brazil, with no replacement for the functionality. I have been through deprecation of in-platform functionality but in my experience it was generally repl...
Resolved! Attachment API - Attach a file by URL
Hello,I am testing the Attachment API (Upload an attachment from binary request (POST) with the "Rest API Explorer" module to see if it works correctly for my needs. I uploaded a file from my computer (local) and when I try to send, it works well.Now...
Denoting Recently assigned cases in HR Agent Workspace?
We have a use case we're trying to solve: Our Agents would like to see some sort of signifier that a particular case was recently assigned to them (regardless of state) in the HR Agent Workspace. Something like bolding the case until clicked on. I kn...
Can we add/remove Legal hold for a specific Employee document ?
Can we add/remove Legal hold for a specific Employee document even though that employee or the document type is/not on Legal hold?
Employee Center: My Requests: Approve Request: Display some fields of the HR Case
Hello Community, I need to add some fields from the HR Case in the Approve Request, ideally in the Details tab. How can I achieve this ? Thanks for your help.Regards,psypniew
Can we hide the OOB Export option in HR Agent Workspace for specific table(ex: Employee Relations)
Hello, so we would like to skip sending details of a specific related list in ER cases in the PDF downloaded. 1) Can we edit the OOB Export option in Agent workspace, such that we can skip specific related list getting in PDF downloaded?2)If this is ...
