Hi all, we have an issue with primary job and secondary jobs showed on HR profile. This information is retrieved via integration from SuccessFactors. In SAP, the data are set correctly, the primary job is marked and the secondary job has earlier end ...
Hi,Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?Thanks in advance!!
I have a Business use case :The At a Glance panel should display the Subject when present and the Opened For when Subject is blank for HR cases in HR agent Workspace.Can this be achieved ?
HelloWe have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services. The 7 day SLAs are configured to HR Employee Relations case (sn_hr_core_case_relations) table. We also checked tha...
Hi,I am looking for a solution when managing a case via email the content of email need to have spell checker. Is it possible to do? If yes, how can we achieve this? Thanks in advance!!
Hello, is there a way that I can do MVRS dynamically to change depending on the topic selected in a select box in a record producer
Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...
Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...
Initially at a glance was not appearing so we have repaired the HR workspace plugin. After the plugin upgrade all the options are missing. But on the other instance everything is working fine. What is the configuration which is missing here?
Hi everyone, I’m working with ServiceNow HR Service Delivery and am struggling to standardize how HR cases are routed and how notifications are triggered once a case is submitted. I’ve seen posts about customizing email notifications and working with...
Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...
Hi Community,I created flow designer on Incident table. I add "Send Notification" action on the flow. How can I show the notifications log on SOW activity streamThank you!
Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...
Hi, I have created notification and added email script. I have created on Approval table and Send to when record inserted or updated and who will receive is approver and what it will contain have used email script to set subject.Please find attached...
I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...
