Hi community,
When selecting a knowledge article within the Service Portal, two buttons appear: 'Subscribe' and 'Actions'. In my situation, the 'Actions' button shows two options: 'Flag Article' and 'Edit Article'. Ideally, I would like to remove the 'Flag Article' option and instead of the 'Actions' button, just display 'Edit Article'.
How can I achieve this?
Thank you!
Hi @pferreri ,
You can disable the option to Flag articles via the glide.knowman.show_flag system property and alternatively restrict who can flag articles with the glide.knowman.show_flag.roles property.
HI @pferreri, in addition to what @Community Alums has mentioned, you can also go to Knowledge>Properties and set Flag Article True/False there. You can also alternatively restrict the article flagging to certain roles...
Same, same, but a bit more user friendly 😉
