Hide the agent name from the activities stream on the esc portal
I want to hide the agent name from the activities stream on esc portal.
Forum Posts
Transfer HR case to incident
Need procedure to transfer or convert HR case to incident, and viceversa.Thanks in advance.
Resolved! How to check if HR case has attachment
Our HR wanted to check if HR case has attachment. I created a field "u_has_attachment" on the table and a business rule to that uses function hasAttachment. However, this function is cannot be used on a scoped application. HI Support suggested we cre...
Resolved! How we can integrate ServiceNow with Workday.
Hi, How we can integrate ServiceNow with Workday. We can create Onboarding request in ServiceNow and it should create some tasks in Workday. ex - 1. Task1 - Workday team to create HR profile. 2. Task2 - Facilities team to assign desk or phone. ...
Resolved! How to integrate HCM with ServiceNow.
Hi All, How to integrate HCM with ServiceNow using HRSD. When any User onboards to ServiceNow their profile should be created in HCM and then it should create in ServiceNow using HRSD. Can anyone please help me to perform this integration. Regards,Ni...
UI Policy Show/hide is not working in Agent Workspace but working fine in Default View
Hi All, We have 2 custom fields in HRIT Operation table IM and IM ticket number which should be exclusively available for 2 HR services. I have written 2 UI policies1. IM ticket should be visible and mandatory when the HR services are selected. 2. IM...
Modify the data in CSV file when exporting the data using Export Definition
Hi All, We have configured an Export set to export the data from metric instance table to MID-server and then to the remote Server (SFX Server). In metric instance table we have an ID field which is a Document ID type field which will refer to the HR...
Resolved! Parent case closure based on HR Task closure
I have written a BR in hr task table to close the parent case once the child HR tasks are getting closed. I have written the below script and instead of changing the state to Close Complete the parent case is getting moved to Awaiting Acceptance sta...
How to attach a workflow for a knowledge article ?
Hello Team , I have one article that is in published state , could anyone suggest how to attach a workflow for that knowledge article ? Thank you !
HR Tasks & Flows
My team and I are new with the Human Resources Services, I have made the HR Service and the Record Producer, so I can see my Service in the Service Portal, but I'm having trouble with the Flow. We are used to make a Flow in the Flow Designer and atta...
Can you customize the feedback on knowledge articles from a knowledge base level?
Understanding that knowledge is a platform capability does this mean IT & HR would need to use the same decisions on helpful not helpful, star rating, commenting, etc. across the whole platform or can the feedback options be customized by knowledge b...
Resolved! Mapping Variables to PDF Template Mappings
When setting up PDF Template Mappings, is there a way to map variables from a Record Producer to the field name on an HR PDF Template? We have a Record Producer tied to an HR Service that calls a PDF Template. A variable on this Record Producer has ...
Negative Survey Feedback—Send Notification to manager
I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a ...
Dot walking from HR Task to HR Case (current.parent.subject_person.u_pay_grade).
I have an HR Case, inside that there is an HR task. The HR Task has a field called "Parent" which references the corresponding HR case record. The HR case has a field called "Subject Person" which references a records from a table "HR Profile" with f...