For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client ne...
Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.
01: Current issue: It’s confusing to look at the profile for rehire and contractor conversion due to blend of current and future data. Contract conversions LCE do not work properly and can’t consume having a current active contractor record with i...
What is the best method to allow multiple agents (either from different or same assignment group) to be able to work on a single HR case simultaneously?
Hi, Email is not sent to cc field. Please see below screenshot : Please correct me to achieve it. Regards, Nivedita
Hey, So there is only one Knowledge Base with around 400+ articles, accessible to both Employees and HR, to avoid duplication from two separate Knowledge Base for each of them. But it seems the Employees have to read through a lot of content within t...
Hi, In Agent workspace for HR Case Management, when we click on magnify glass in assignment group field, the popup is showing empty, but in native view and in hr agent workspace, there is no issue like that. If someone came accross this issue earlier...
I want to trigger activity set before one day for Indian user but for other user it should be as it is.How we can achieve with trigger type as "Advanced" or is another way Thanks in Advance..!!
we have completed the following instructions to configure an integration between ServiceNow (Tokyo) and Workday, using the Workday HR Spoke. A few amendments, but it is connecting, but no data is being retrieved from Workday https://docs.servicenow.c...
I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...
Hello, there. I'd like to ask you how to change 'Guest' (Opened for) to HRSD Guest, which I generated, on "Create HR Case" of Inbound Action. I thought it was just ok to change the following script. Before:if (gs.getUserID() == '5136503cc611227c0183e...
Hello all, I need to update "assignment group" field as empty. Which doesn't show choosing multiple option dropdown which includes "is empty". I tried to making it with toggle scripting but couldn't work. Is there way to do it? if so any help woul...
I am trying to use Flow Designer to send out an email notification 72 hours after a variable on the parent case (the variable is the employee's last day). So I am looking to somehow set up: "when termination case is created, look at the last day of t...
Hi, Please help me in adding the hyperlink with the dynamic value of Jobs from the HR Profile in the HR Template.The requirement is, As a member of HRIS OM group, when I receive an HR Task for onboarding, I want the link to re-direct me to the back-e...
Hi, I would like to know the functionality of HR case and task support team.Docs is saying that employee can contact to the Case support team HR case Case support teamhttps://docs.servicenow.com/bundle/utah-employee-service-management/page/product/hu...
