Resolved! How to implement adhoc approval in HR agent workspace?
Can anyone help out how to implement adhoc approval for HR case in HR agent workspace? And how many ways to do implement?
Forum Posts
How to reject/ approve the approval using ATF
In ATF i have opend a form set the field value validation and submitted the form....So after the form gets submitted it goes to a perticular person mentioned there for approval/ rejection.....How to approve or reject the approval in ATF?
Add Approve / reject Button to Awaiting Acceptance case email notification
I want to add the approve/reject button in the awaiting acceptance email notification to the "opened by " user for the case. Once the "opened by" user select approve should trigger mail with: I accept the Solution (User can input his own body message...
Resolved! Hoe to create email for case
I'm trying to setup email on the Employee Relations case form. I created a template, but I'm not sure why I can't generate the template on the case.
Resolved! How to display HR cases of particular Subject person's only on the Reference field ?
Hi All,Basically, we have two fields 'Subject Person', Employee Records, So here 2nd field refers to the Case table, so here(in 2nd field) i want to display the records of other Record producer(HR cases) related this particular subject person ? Pleas...
Resolved! Why after calling email script in notification next word goes into next line?
Hi All,Why after calling email script in notification next word goes into next line?as you can see in below screenshot (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, ...
Create Request UI Action in Agent Workspace
In HR Agent Workspace, I duplicated the "Create Request" OOB from Incident. Is there a way to redirect me to the HR Catalog only? Currently, it's redirecting to the old catalog item (sc_cat_item) Here is the oob workspace script, I need similar for H...
In HR cases task is getting assigned to by default group
Hello Team, In HR cases the assignee is unable to see the country details of the user and due to current configuration, the HR cases are getting assigned to by default people services global group. Kindly suggest on this. What need to be checked. Th...
Notification template - cannot get variables from HR case
Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...
Fax feature
Hi All,Is there a fax feature in servicenow , such that users fax their documents and a case is created in servicenow.Thanks in advance
Translated button not showing knowledge block (KBB) article body
Hi experts,We have a knowledge block created with article body and inserted into below knowledge article. On the portal when we a non english user translated the article, translation is only displaying KBB number and short description but not the art...
Resolved! How to Restrict the user to mark HR task as complete without check the checklist items?
Hi All,On the HR task we have checklist items , so my concern like need to restrict user to close the task without check the all check list items, before state moved to complete , he must need to check the checklist assignments? So please help me to ...
Document Preview from HR Agent Workspace, Canvas Error
Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...
Resolved! How to create and display checklist items on HR task which is created automatically?
Hi All,Actually we have created HR tasks from HR service by automatically, so whenever case is created one task was created automatically, so on that task i need to display few checklist items which are mandatory to close that task? So please help me...
Edit PDFs before generating the final PDF document
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
