Remove 'Flag Article' from Actions button in Service Portal and display 'Edit Article' only.

pferreri
Tera Contributor

‎07-08-2024 08:08 PM

Hi community,

When selecting a knowledge article within the Service Portal, two buttons appear: 'Subscribe' and 'Actions'. In my situation, the 'Actions' button shows two options: 'Flag Article' and 'Edit Article'. Ideally, I would like to remove the 'Flag Article' option and instead of the 'Actions' button, just display 'Edit Article'.

How can I achieve this?

Thank you!

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Community Alums
Not applicable

‎07-08-2024 11:15 PM

Hi @pferreri ,

You can disable the option to Flag articles via the glide.knowman.show_flag system property and alternatively restrict who can flag articles with the glide.knowman.show_flag.roles property.

 

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David Aldridge
Giga Guru

‎07-09-2024 12:08 AM

HI @pferreri, in addition to what @Community Alums has mentioned, you can also go to Knowledge>Properties and set Flag Article True/False there. You can also alternatively restrict the article flagging to certain roles...

DavidAldridge_0-1720508842076.png

Same, same, but a bit more user friendly 😉

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