Hi All,
When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.
Here’s what happens:
1.I type a message (e.g “random text”), but the chat freezes and the free-type bar becomes greyed out.
2.Nothing happens until I refresh the page.
3.After refreshing, I’m prompted again to type a message.
4.I type the message, but again get “something went wrong” and the same prompt asking if I want to create a case.
5.When I select Yes, I have to type the information again for the case to actually be created.
How can we avoid this repeated typing and freezing issue? Any configuration or workaround suggestions?
