Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Linked Cases Related list Add Button for Agent Workspace for HR Case Management

saic2
Tera Contributor

I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information 

saic2_0-1760597371692.png

i have created a Relationship as well with below code 

 

(function refineQuery(current, parent) {
    var cu = current.sys_id;
    var par = parent.sys_id;
    current.addEncodedQuery("u_sn_hr_er_case_from.sys_id="+par +"^ORu_sn_hr_er_case_to.sys_id="+par+"^ORu_sn_hr_er_case_fromSTARTSWITHhrc" );  
})(current, parent);
 
can someone help me with the next procedure and if the above code is correct or not i am unable to figure it out.
1 REPLY 1

jcmings
Mega Sage

Are you able to use parent/child relationships or the existing Related Cases related list?